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FOR ALL WHO KEEP THE WORLD MOVING
At Daimler Truck Australia Pacific, our company is well positioned as a global leader in the manufacturing of high-quality commercial vehicles with three high-profile brands: Mercedes-Benz Trucks, Fuso Truck and Bus and Freightliner. Leaders in our industry, we have a clear vision to be the undisputed leader of the truck and bus industry in Australia, and we share a common Daimler Trucks purpose across the globe- For All Who Keep The World Moving!
A rare and exciting opportunity is available at Daimler Truck Australia Pacific as a Parts Product Specialist within the Daimler Truck aftersales team. This position is responsible for supporting the Daimler Truck parts portfolio development and the inventory management for the host of Daimler Truck products, this position also plays a key role in the support of the Daimler Truck dealer network and the optimisation of the technical parts database. By providing technical knowledge and customer service support to our network as well as our internal customers, you will play a vital role in the continued excellence of Daimler Trucks' Parts Aftersales solutions.
The role:
Reporting to the Head of Parts Sales and Marketing, your key responsibilities will include:
- Supporting the Dealer Network across Australia and New Zealand with parts interpretation, parts sales, and technical enquiries in a timely manner
- Supporting Daimler Truck Product Management on developing the Parts Product portfolio
- Initial stock recommendations for new model launches and implementing market feedback to Inventory Management for improving stock levels and stock assortment
- Contributing to the achievement of parts sales targets and meeting KPI's defined by aftersales management
- Maintaining an up-to-date technical parts database, and related technical information
- Network with the Daimler Truck aftersales and technical team, improving communication with the dealer network, and meeting customer expectations
- Coordinating continuous improvement initiatives aimed at reducing cost and improving processes
- Ensuring dealer expectations are met on sales and technical support
- Maintaining benchmark targets for dealer support
- Provide market demand based recommendations to procurement and inventory teams on stock improvements
Qualifications
Who we are looking for:
The successful candidate will possess strong verbal and written communication skills, complemented by effective negotiation and problem-solving abilities. Equally important is a high level of motivation and an ability to work both within a team and individually. A thorough working knowledge and deep passion for the automotive industry, specifically with a focus on parts is essential for this role. Furthermore, an in-depth knowledge of commercial or automotive vehicle parts will be a distinct advantage.
Your analytical skills along with the ability to provide excellent customer support are essential. Experience and knowledge of the Xentry portal, understanding parts inventory systems, ICC (Integrated Customer Care) and some knowledge of parts marketing (campaigns and promotions) will be preferred but not essential. Advanced computer skills with a particular focus on the Microsoft office suite will aid in standing out during the application process.
If you would like to be considered for this opportunity, #MAKEYOURMOVE, apply now with your CV and cover letter. Applications close Sunday 3rd March, 2024
See our benefits here: https://work180.com/en-au/for-women/employer/daimler-truck-and-bus-australia-pacific-pty-l
This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position.
At Daimler Truck Australia Pacific, we believe our people make the difference. We are proud to be recognised as an Employer of Choice for Gender Equality and are committed to inspiring an innovative and collaborative working culture. By joining our team, you will access generous employee benefits, such as discounted car leasing, on-site parking, employee assistance programs and much more. We understand everyone benefits from work differently, therefore our approach to learning is open and individually adaptable. Career pathways are supported through a network of learning and development programs, like our Women in Leadership Program and Mentoring Program, allowing everyone to grow at their own pace. We are an equal opportunity employer and value diversity at our company. We openly celebrate Diversity Day, International Women's and Men's Days and host guest speakers to foster a collaborative culture. Our team's contributions are actively recognized through Employee Recognition and Reward programs. This celebrates our dynamic working culture and one where our people can be themselves.
