Parts & Trade Team Leader

Job Title: Trade Team Leader

Location: Karratha, WA

Company: Auto One Karratha

Overview:

Join our dynamic team at Auto One Karratha, as a Parts & Trade Team Leader and play a key role in leading our trade department to success. We are a busy automotive parts store dedicated to providing top-notch service and quality products to our customers. As a Trade Team Leader, you will be responsible for managing parts, tools, and trade sales, ensuring exceptional customer service, and contributing to the overall success of our store.

Responsibilities:

Customer Service:

• Ensure the Trade Team delivers exceptional customer service by assisting customers with product inquiries, identifying their needs, and offering appropriate solutions.
• Handle escalated customer issues with professionalism and resolve them in a timely manner.

Inventory Management:

• Oversee inventory levels for trade-related products, ensuring adequate stock levels to meet customer demands.
• Work closely with the store manager to optimize inventory turnover and minimize stockouts.

Sales and Revenue Growth:

• Set and monitor sales targets for the trade department, implementing strategies to achieve and exceed goals.
• Identify opportunities for upselling and cross-selling to maximize revenue.

Training and Development:

• Conduct ongoing training for the Trade Team on product knowledge, customer service skills, and sales techniques.
• Identify areas for individual team member improvement and provide coaching as needed.

Compliance:

• Ensure the team follows all company policies, procedures, and compliance standards.
• Stay informed about industry trends, product knowledge, and market changes.

Qualifications:

• Proven experience in a leadership role within the automotive parts or related industry.
• Strong knowledge of automotive parts and accessories.
• Exceptional customer service and communication skills.
• Ability to motivate and lead a team to achieve sales targets.
• Proficient in inventory management and maintaining stock levels.
• Familiarity with point-of-sale systems and basic computer skills.
• Strong organizational and multitasking abilities.

Benefits:

• Competitive salary
• Employee discounts
• Ongoing training and development opportunities

If you are a dynamic leader with a passion for the automotive industry and a commitment to delivering outstanding customer service, we invite you to apply for the Trade Team Leader position at Auto One Karratha. Join us in driving success and excellence in the automotive parts industry. Apply today by submitting your resume and cover letter to *****@wcauto.com.au