Patient Services Officer

Townsville Hospital and Health Service is the public healthcare provider for more than 250,000 people across a geographic area of 150,000km2

Townsville University Hospital, located adjacent to one of Queensland’s leading tertiary institutions, James Cook University, is the largest tertiary hospital in northern Australia, providing specialist referral services for 700,000 people living from Mackay, to the Torres Strait, to the Northern Territory border.

We are planning and innovating for the future, advancing healthcare through impactful research, training tomorrow’s health sector workforce.

The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.

Our purpose is `great care every day'.

About your opportunity

Fixed Term Temporary part-time (38 hrs p.f.) ASAP up to 27.10.2024 with possible extension not exceeding 12 months. 

The Patient Services Officer role delivers exceptional person-centred customer service to patients, their families and the public. The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

The role will contribute to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values. Within this role you may be required to work across a number of campus facilities in line with the Women's and Children's Service Group specialties.

The Successful candidates may be required to work across a number of campus facilities in line with the Women's and Children's Service Group specialties.

Role requirements:

• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
• Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
• Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
• Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
• Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

Generous remuneration package value up to $3950.00 p.m. comprising:

• Salary range of $37.68 to $41.90 p.h. (AO3)
• Annual leave with 17.5% loading
• 12.75% employer contribution to superannuation.

Other employment benefits may include: professional development, salary sacrificing options ( https://www.health.qld.gov.au/employment/conditions/salary/sacrifice ), shift and locality allowances, employee wellness and assistance programs, and access to corporate discounts.

Requirements

• Nil mandatory requirements for this role
• This is a Vaccine Preventable Diseases (VPD) risk role: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, and Pertussis.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Why make the change?

With over 300 days of sunshine a year Townsville is the largest centre in Northern Australia, offering a laid back tropical lifestyle and is the gateway to the world famous Great Barrier Reef, stunning beaches, rainforests and the Outback.

A vibrant, dynamic city, Townsville offers the perfect balance between spectacular natural attractions without sacrificing the benefits of a metropolitan city. No matter your lifestyle, Townsville offers families, couples and friends a place to call home. Appreciate the change of pace as you immerse yourself in a tropical North Queensland lifestyle.