Patient Services Officer

Company DescriptionEpworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.Job DescriptionIn this role you will work in various admission areas processing elective and emergency patient bookings. and admissions.You will be tasked with conducting health fund eligibility checks and estimates, pre-admission organisation, admission and discharge of patients and bed allocations. This role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry. The Patient Services staff are required to work over the seven days over a 24 hour period. Flexibility to work a rotating roster will be required.To be successful in this role…Your well developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements. Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential.You will have:The ability to work a day, afternoon or evening shifts on a rotating rosterStrong computer literacyAdministration experience with a strong attention to detail.Excellent customer servicePosition Description Inherent RequirementsWe will review applications as we receive them.About Epworth GeelongEpworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.Additional InformationAt Epworth, it’s a community. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home payThe largest educational scholarship program of its kind in AustraliaAbility to purchase up to four additional weeks of leaveReduced cost of health services for you and your family at EpworthRelocation assistance is available for approved candidatesAt Epworth, we care.We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.Enquire / Apply Sound interesting? To apply, click the I'm Interested now and attach your CV and cover letter.For more information, refer to the attached position description or contact talent@epworth.org.au or call (03)9426 0606.It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had COVID-19 vaccinations, including where recommended by public health authorities and booster vaccinations.As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.)