Receptionist - Patient Services Coordinator

Monash IVF Group are leading the future of reproductive care.
At Monash IVF we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family.

The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.
  
Valuing each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following: 

• A Learning & Development Framework that supports your professional development
• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
• Discounts on MIVFG fertility and ultrasound services
• Paid IVF Leave
• Paid Parental Leave - 12 weeks plus superannuation
• Access to Fitness Passport Gym Membership

An essential role in reproductive healthOur Patient Services Coordinator will be the first-person patients meet when they engage with our clinic. Working with a multidisciplinary team, you will provide exceptional customer service, underpinned by compassion and attention to detail to directly enhance the patient experience.

In this role you may be accountable for:

• Triage incoming calls and emails
• Managing patient bookings and monitoring clinic appointments
• Accurate data entry into the patient management system
• Providing general administrative support to the team
• Delivering exceptional caring service to all patients
• Medical billing, quoting and receipting
• Providing practice management support to our Doctors as required

The ideal candidate
Understanding there are ups and down in reproductive health, they’ll stand brave as they persevere for the patients in our care. Our Patient Services Coordinators will have a genuine interest in women's health and be sensitive to the needs of patients and display exceptional communication skills leading with care and compassion. Ideally you will bring the following:

• Previous reception experience (essential) 
• Knowledge of medical terminology (desirable)
• Experience with monitoring a switchboard in a professional manner
• Excellent telephone manner
• Exceptional computer and IT skills, Microsoft Office Suite essential
• Strong attention to detail
• Ability to work cohesively within a multi-disciplinary team
• Superior time management skills with proven ability to multitask

Closing Date: 31 May 2024 (unless filled prior)

Lara Shmidel

HR Advisor - VIC