Patient Support Liaison - Medical Cannabis Clinic

Title: Patient Support Liaison - Easykind

Location: Box Hill, VIC, Australia

Experience Required: Entry Level

About Us:

At Easykind, we are at the forefront of Medical Cannabis healthcare, offering compassionate and innovative solutions to patient care. As a rapidly growing startup built by patients for patients, we are excited to welcome new members to our superstar team.

We're a young, goal-driven team with the mission of providing a 5 star service whilst providing the most cost-effective solution to high quality Medical Cannabis in Australia. We don't want to be the everyday medical clinic, instead bringing relatability and friendliness mixed with a level of professionalism to simplifying the process for our patients.

Position Overview:

As a Patient Support Liaison, you will play a pivotal role in our mission to deliver exceptional care and support to our patients. Based in our Melbourne office, with the flexibility of working from home, you will be reporting directly to the Patient Success Manager and collaborating closely with our sales team to help support patients on starting their journey into plant based medicine. Additionally, you will be the primary point of contact for our patients, guiding them through their treatment journey with empathy and expertise. 

(Please note: this is an entry level role and customer service training will be provided on the job).

Key Responsibilities:

• Provide support in administrative tasks related to patient coordination.
• Manage and enhance patient relationships, ensuring a seamless and supportive experience.
• Coordinate patient care plans with healthcare practitioners, focusing on individual needs.
• Respond to patient inquiries and concerns with empathy and efficiency.
• Maintain patient records and manage scheduling for tele-health appointments.
• Advocate for patient needs and preferences, aligning with Easykind's values.
• Contribute to team discussions on improving patient care strategies.
• Regular reporting on patient feedback and care outcomes.

What We’re Looking For:

• Drive to work hard, have fun and to make a real impact in an exponentially growing space. 
• Strong interpersonal and communication skills.
• A compassionate, patient-focused approach.
• Ability to multitask and manage priorities effectively.
• Familiarity with healthcare systems, CRM tools, and tele-health platforms is a plus, but not required.

What We Offer:

• A chance to be part of a growing industry with immense potential. 🚀
• An inclusive and supportive work culture (it's a pretty elite crew). 🎉
• Competitive salary with pathways for promotions and new roles. 💰
• Opportunities for professional growth and development. 📈