Patient Transfer Services Coordinator/Call Taker

St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.

With over 130 years of experience, the culture at St John WA is underpinned by a strong team spirit, camaraderie and the collaboration of employees and volunteers working together to change lives, while creating a powerful sense of belonging, where our people want to work.

This combined with over 2800 permanent team members, 6000 volunteer team members and annual revenues of $500 million, makes St John WA the industry leader in the provision of pre-hospital care and related products in Western Australia. Each year we attend in excess of 275,000 people across the state, treat 350,000 patients at our primary health centres and teach over 330,000 people life-saving first aid skills.

A job to be proud of:

St John WA offers a varied Patient Transfer Service with specialised staff and volunteers that place an emphasis on customer care and service. We offer a quality and competitive service responding to pre-booked and on demand calls. We work in the public and private sectors, in partnership with local hospitals, medical centres and care facilities, as well as the general public.

The Patient Transfer Services Coordinator/Call Taker will be joining our fast paced and busy Patient Transfer Services team in our State Office Belmont on Casual basis. You will answer high volumes of calls and liaise with customers, family members, service providers and carers to ensure that customers receive the transport services they require on a day-to-day basis.

What you’ll do:

• Support the delivery of Patient Transfer and Community Transport Services providing administration and support services daily
• Receive and progress incoming transport bookings and answer general enquiries with a customer service focus
• Answer high volumes of calls and general enquiries from customers
• Ensure booking details are recorded and progressed for scheduling. This includes negotiating bookings with customers to maximise efficiencies
• Utilise problem solving skills and initiative to ensure that the community transport service goals are met
• Provide a high level of customer service by treating all stakeholders with respect, undertake client visits as required.

What you’ll need:

• Proficiency of Microsoft Office suite applications
• Effective verbal and written communication skills
• Previous experience working in a call centre or similar environment
• Demonstrated customer service skills
• The ability to problem solve and think on your feet
• Effective interpersonal and relationship building skills

What’s in it for you?

• Corporate uniform
• Competitive hourly rate
• Free emergency ambulance cover
• Free first aid training
• Flexible work hours and days

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Passang Dema – Talent Sourcing Consultant on (08) 9334 1***

Applications close on Wednesday, 10th April at 6:00pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.

St John may begin the shortlisting process prior to the closing date.