AddressPeople Consultant
Closing date: 3 June 2024
About the role and team
Our People Advisory Centre (PAC) is the team is responsible for delivering accurate and timely advice on people-related policies, procedures, and people programs to leaders and our staff enterprise-wide. PAC is the centre of excellence for generalist advice, the face of People & Culture, and accountable for delivering trusted and outstanding service to the bank’s people.
We currently have a 6-month fixed term opportunity for someone to join the PAC team as a People Consultant. You’ll have primary responsibility for providing timely, accurate, and high-quality advice to leaders and staff across a broad range of people related matters. No two days will be the same as you switch between coaching leaders on effectively managing their teams, helping staff with employment related enquiries such as leave and pay, learning and development, WHS, or escalating to appropriate specialist teams. As a trusted advisor, you’ll provide professional information always going above and beyond to educate and promote self-service – true knowledge sharing to empower our leaders and staff.
With an experienced background in HR you will bring your generalist HR knowledge and passion for helping others. You’ll continue to learn on the job by asking the right questions to investigate complex enquires and contribute to the continuous improvement of processes by identifying opportunities and sharing your learnings with the team. Above all you’ll be customer-centric, obsessed with ensuring every interaction that anyone has with the PAC is positive and further builds an internal brand of excellence!
Join a People & Culture function whose vision is to grow a community where we want to work, where we are valued and where we belong. An experienced leadership team will coach and mentor you to grow your professional HR skills to the next level. You’ll be part of an engaged and collaborative team that enjoy a bit of banter, jump in and support each other, value each other’s input and ideas, and where the work you do will make a real impact across our organisation every day.
This full-time role can be based in any of our corporate locations including Adelaide, Bendigo, Melbourne, Sydney or Brisbane for the two days per week that you’re in the office, with hybrid ways of working our norm.
As a People Consultant you’ll get to:
- Ensure timely and accurate advice is provided to leaders/staff in accordance with the ‘PAC Advice Knowledge Portal’ being delivered consistently, within agreed service response times, and the customer experience is outstanding
- Coach leaders and staff aiming to educate them to upskill their knowledge on the advice topic
- Educate leaders and staff on where they can access information through online self-help channels
- Keep leaders/staff informed when investigating more complex enquiries within scope of role
- Regularly identify opportunities for improvement to self-help information for our partnered stakeholder teams
- Work within the guidelines of the P&C Tiered Escalation Model and ensure timely escalation to a P&C specialist team where applicable
- Show passion and commitment to maintaining role expertise through proactive self-development and learning
- Demonstrate a strong personal interest in your own performance and the performance and reputation of the team
About you
To be successful in the role, you'll have:
- A relevant tertiary qualification or diploma in Human Resources, Employee Relations, Workplace Health & Safety, or a related discipline desirable, or currently completing a relevant tertiary qualification/diploma
- Demonstrated experience in a similar HR Advisor role providing People & Culture advice/consultancy in a large complex organisation, ideally from banking or financial service sectors
- Ability to understand and interpret relevant employment related policies, the Bendigo & Adelaide Bank Enterprise Agreement, contractual terms
- Proven capabilities advising managers and staff on conduct, performance management, policies, and procedures
- Demonstrated ability to investigate complex enquiries and take ownership for the accuracy of the outcome
- Intermediate skills in MS Office suite and experience with HR systems
- Excellent attention to detail, ability to set priorities and meet deadlines, and outstanding customer service skills
- Experience writing documentation, scripting templates, or policy interpretation will be highly regarded
We offer flexible work options that put our people first, and a hybrid model of two days in a local Head Office per week.
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
About Bendigo Bank
With over 7,000 employees, we are Australian’s most trusted retail bank, our purpose is – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!
Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au)
Our perks and benefits:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance, and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
- We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank!
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
We appreciate the support recruitment agencies give businesses every day, however, we have got this. Our recruiters will reach out to our agency panel if we need a helping hand.
