Pharmacist – Professional Support Adviser

We are looking for a highly motivated individual to join our team as Pharmacist - Professional Support Advisor. Based in Sydney, this is a part time role working 2.5 days per week and is for a fixed term period of two years.

We offer the option of hybrid and flexible working arrangements to meet your work/life commitments and support your wellbeing.

Reporting to the NSW State Manager the Pharmacist – Professional Support Adviser will be responsible for providing practice advice to NSW pharmacists involved in the Opioid Treatment Program (OTP), as well as promoting PSA products and services.

To succeed in this role you will be an APHRA registered Pharmacist with current or recent experience providing OTP services in NSW, with demonstrated knowledge and understanding of the NSW OTP program.

About Us

We are the national peak professional body for pharmacists, representing Australia’s 34,000 pharmacists working across all sectors of healthcare.

PSA wants every Australian to have access to the best healthcare, which includes optimising access to pharmacists’ expertise and medicines. As a membership organisation, we are passionate about equipping and empowering our pharmacists to realise their full potential, ensuring they have rewarding careers at every stage.

We strive to deliver high quality education, professional development, and practice support for both members and non-members.

Key responsibilities include:

1. Provide practice support and advice to PSA members in line with agreed KPIs in a professional and timely manner with accurate responses for:

• Practice-related queries related to the NSW OTP program;
• Practice related queries related to the APF, professional practice standards and guidelines, competency standards;
• Ethics related queries including code of ethics and/or ethical dilemmas;
• Technical queries about medicines, compounding and medicine availability;
• Regulatory queries about legislation and policy matters;
• Registration queries including CPD requirements and AHPRA requirements;.

2. Triage queries and issues internally or externally to other organisations in line with PSA policies and procedures including escalation, regulatory and legislative requirements.

3. Undertake mandatory reporting to the Australian Health Practitioner Regulation Agency (AHPRA) as required.

4. Contribute to the development, validation and moderation of learning materials, including online modules, webinars and articles.

5. Contribute to policy and advocacy work, to grow and maintain membership and to deliver member services.

6. Update website content, policies, guidelines and other materials for currency and accuracy.

7. Develop and maintain a directory of appropriate government bodies and other authorities around Australia to support the triage process.

8. Prepare reports and provide advice to product managers, State/Territory Managers and other relevant stakeholders on emerging issues, opportunities and threats to the pharmacy profession and PSA activities.

9. Promote PSA products and services to members and work with the Product Managers to identify opportunities for new products and markets based on collective intelligence built from customer calls.

About you:

• Pharmacist registered with AHPRA with current or recent pharmacy practice experience in any NSW practice setting.
• Current or recent experience providing OTP services in NSW, with demonstrated knowledge and understanding of the NSW OTP program.
• Demonstrated knowledge and understanding of the issues and opportunities in contemporary pharmacy practice and workforce development nationally.
• Demonstrated high level customer service orientation, communication and interpersonal skills, as well as strong stakeholder engagement skills with the ability to build productive relationships including effective conflict resolution, negotiation and de-escalation.
• Demonstrated analytical, research and problem solving skills including skills in interpreting health-related information and presenting information and arguments clearly and concisely.
• Excellent organisational and time management skills to manage competing priorities to achieve desired outcomes within specified timelines, whilst maintaining accuracy and attention to detail.
• Sound IT skills including competency including proficiency in Microsoft Office and databases.
• Demonstrated ability to be an effective team member as well as work independently.
• Personal attributes of courtesy, tact, discretion and respect with the ability to observe confidentiality and behave in an ethical manner at all times.

What we will provide:

• The flexibility to work in ways that meet your work/life commitments and support your wellbeing.

• A safe and inclusive environment where diverse backgrounds, perspectives and identities are celebrated.

• A supportive management team who will help you reach your career goals and providing ongoing opportunities to grow and make a real difference.

• A culture in which staff are encouraged to be ourselves and empowered to perform at our best, where successes are celebrated, and where we work together to create better experiences for our members and for each other.

PSA is committed to taking a proactive approach in managing and providing a safe and healthy working environment for all persons, so far as reasonably practicable. It is therefore a requirement that all staff must be fully vaccinated against COVID-19 to attend PSA Offices.

PSA reserves the right to withdraw the advertisement before the end date if the suitable applicant is found before the closing date.

PSA embraces diversity and encourages applications from people with disability. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please contact ***********@psa.org.au for confidential support to ensure an equitable, barrier-free application process.

PSA is committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. We know we perform at our best when we are empowered to be ourselves, and that this, in turn, enables our future success as an organisation.