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Form of workWho we are
Cleanaway is Australia’s largest waste management organisation with over 7,500 employees working at over 400 sites. We have been around in Australia for over 50 years, delivering solutions that offer extraordinary benefits not just for our customers, but for our communities and environment we live in. Cleanaway provides sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies.
The platinum centre at Cleanaway supports our national accounts and an entire portfolio of our largest customers. Reporting to the Platinum Customer Service team leader, the escalations & complaints coordinator will role model a way of working that balances initiative, authenticity and tenacity toward improving processes for our customers.
Your new role
- Proactively handle internal and external customer queries via phone, web, email
- Manage customer complaints to resolution, following set procedures
- Maintain our CRM Database of customer information
- Work with our customers to help make a sustainable future possible
Your skills and experience
- Previous experience in a customer facing role or office environment
- Excellent telephone etiquette with the ability to remain calm under pressure
- Previous experience in data entry, customer maintenance
- Excellent communication and time management skills
- Previous experience using CRM tools e.g. SalesForce would be highly regarded
What we offer
- Competitive Salary Package
- Learning and development opportunities
- Scope for growth within the business
- Support from a strong network of business partners
- Employee share program
- Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more
How to apply
Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. If this sounds like the opportunity you’ve been waiting for, please forward your resume and cover letter by clicking Apply.
https://www.cleanaway.com.au/
