AddressPractice Manager - Full Time/Part time Flexi role
An exciting opportunity for a Veterinary Practice Manager to join our Hospital on a full-time or permanent part-time basis.
All Natural Vet Care is a leader in Veterinary Care, we are an Integrative clinic meaning that we take a holistic approach to understanding our patient’s health and offer both conventional western medicine as well as modalities such as acupuncture and herbal medicine to improve their lives.
We have a strong reputation both locally and internationally and receive referrals from GPs, Specialists and directly from clients. Our client base is highly motivated, and we thrive on delivering a high level of care and experience.
Join us and immerse yourself in a dynamic environment where collaboration meets innovation! We proudly partner with forward-thinking organisations like ‘The College of Integrative Veterinary Therapies’ and ‘Bondi Behaviourist’, driving impactful projects that truly make a difference. Notably, we've been at the heart of groundbreaking initiatives such as the introduction of the new anti-cancer drug Stelfonta and the launch of the revolutionary wholefood brand, Lyka Pet Food. Here, excitement is a constant companion, and there's always an opportunity to be part of something truly remarkable!
Our Russell Lea Hospital, 15 minutes from the CBD has 4 consulting suites, a separate surgery, a treatment room and patient ward.
Russell Lea is located a 2 minute walk from the famous Bay Run, and 5 minutes from the M4/Westconnex. The hospital has an experienced team and is a well-established customer base.
We are looking for a Practice Manager who has previous experience leading a team along with exceptional communication skills who is ready to drive our business forward using well-developed business, customer service, human resource and operational skills.
About Your New Role
- Managing the day to day operations of our hospital including stock management, equipment maintenance, people management and rostering, and maintaining insurances.
- Maintain our positive team culture and over-see mental wellbeing initiatives
- Banking, and book-keeping (this could potentially be outsourced)
- Developing our team’s skills, manage performance reviews
- Managing online sales, building this aspect of the business
- Managing and conducting basic development for a website, particularly on platforms like Squarespace, involves a blend of technical skill, creativity, and attention to detail.
- Updating website content, troubleshooting issues reported by users, and making minor design modifications to improve the user experience
- Create a marketing strategy that includes Electronic Direct Mail (EDM) campaigns and social media outreach on platforms like Facebook and Instagram.
- Driving our business forward through streamlining efficiencies and marketing initiatives
- Ensuring that monthly targets are met
- Delivering outstanding service and care to all patients and pet guardians.
- Oversee property maintenance and leases
- Coordinate meetings with team and Directors
- Coordinate visiting specialists
- Experience in managing bookkeeping tasks with Xero, covering responsibilities like handling accounts payable and receivable, along with managing payroll processes. (Potentially can be outsourced).
About You
- 2+ years of experience working as a Vet Practice/Office Manager.
- You may or may not be a Veterinarian or Veterinary Nurse
- Experience in team management, with strong leadership and team building skills
- An interest in streamlining processes and user experience
- Strong communication and customer service skills
- Strong business acumen
- Exceptional organisational skills
- Experience with Bookkeeping tasks with Xero (preferred but not a must)
We Offer
- Permanent full-time or part-time role, 1-2 days per week may be possible to be performed remotely. We offer flexibility to suit you and the business.
- Competitive base salary and opportunity for performance-based bonus
- An interesting role as well as a dynamic and supportive team environment
- 4 weeks annual leave plus 1-week study leave
Pay rates in line with your experience and qualifications.
Very attractive salary to the right candidate.
If this role looks like the right one for you, and you would like to become part of the All Natural Vet Care team, please email your application, including a cover letter and resume, outlining your suitability against the criteria above to:
Rebecca - Practice Manager : *****@naturalvet.com.au
