Practice Manager

About us

Drop of Life Psychology and Wellness Centre is a private practice that provides counselling and psychological services to children, adolescents, adults, couples, families and organisations in a confidential setting. Regardless of the struggle, no one should face things alone. Our aim is not just to provide support to our clients during their times of struggle, but to create a nurturing community that empowers individuals to enhance their lives holistically. Through our wellness section, we offer more than just services; we offer a sanctuary where individuals can access tools and practices to cultivate mind-body connection, strength, and inner well-being. Our psychologists help people to stop feeling overwhelmed and begin to live a more fulfilling and balanced life again. Our clinic has been established on the Gold Coast for over 18 years.

Qualifications & experience

• Previous team leadership experience within a customer service role
• Highly organised and strong problem-solving skills
• Ability to work well under pressure
• Strong desire to learn, grow, and take on new challenges within the Mental Health Industry
• Proactive, flexible, and a can-do attitude
• Excellent verbal and social skills in communicating with a wide range of people, including people with mental health concerns
• Experience with Halaxy, NDIS, Medicare, Xero & Canva (preferred although not essential)
• If you're as passionate about this position as we are, then please don't delay and APPLY NOW! Use the code UNICORN in your application so we know ready to join our team.

Tasks & responsibilities

• Oversee day to day operations and reception duties; answering the phone, responding to emails, screening and intake of all new clients and Invoice companies for payment
• Rostering and managing admin
• Develop and maintain office policies and procedures;
• Continually improve all aspects of the practice;
• Manage and reconcile accounts and debt management;
• Manage and process Payroll on Xero
• Working closely with our psychologist’s and assisting them with their administration needs
• Overseeing Marketing team and assisting with basic Marketing tasks where necessary
• Understanding ethical and professional requirements within psychology (e.g. understanding Medicare billing and reporting requirements)

Benefits

• We are committed to your growth as a person, and in your role. We will work together to ensure you feel confident in your position and ample room for development. With our recent expansion, exciting opportunities lie ahead, and we're searching for the right individual to join us on this journey.
• Rewards and bonuses available for the right applicant