Address As part of the Pre-sales team, you will work with the Account Executives to progress sales opportunities by understanding customers' business challenges, working collaboratively to define an overall solution to meet those challenges using Verint Open CCaaS platform, professional services, managed services, custom development applications and support, helping the sales team to articulate & demonstrate the value of the Verint product and services.
Key responsibilities:
- Customer facing role, Demonstrations, Working with potential customers
- Support the sales process and be driven to help the team achieve the Sales Plan financial targets.
- Build and maintain deep knowledge and proficiency within a nominated domain, covering the value proposition, messaging, domain expertise, application and technical product knowledge.
- Preparation of solution & technical response documents and presentation of same to customers and partners
- Drive sales opportunities forward by performing customer requirements discoveries, validation of needs, value conversations and coming up with solutions that will meet customer needs and exceed their expectations.
- Deliver effective sales and product demonstrations to prospects that showcase a product fit and customer value.
- Manage and author response to RFPs/RFQs/RFIs.
- Support sales collaterals such as pricing estimates, quotes, solution designs documents and statement of works.
- Be the technical advisor and product advocate, and know how and why our products and solutions are being used.
- Assist with trade shows and conferences, including delivery of seminars.
- Review final proposals to ensure accuracy of product functionality and professional services deliverable statements.
- Incorporate commercial, financial and risk management aspects as part of the sales process to drive sustainable long term relationships with our customers and partners.
Key experience, skills and personal attributes:
- Customer Facing, driven by recommending solutions that solve customers problems
- Thorough understanding of pre-sales and previous experience in pre-sales role.
- Ability to quickly understand client requirements & experience in consulting Customers in FSI & other sectors with Contact Centre or Customer Experience cloud solutions.
- Ability to translate business requirements into compelling solution demonstrations & ability to effectively present technical information to a non-technical audience.
- Demonstrable commercial acumen.
- Effective engagement with key stakeholders in all facets of the sales cycle (design, architecture, validation, pricing estimates, value proposition, methodology, best practice) and be influential in such dialogue.
- Effective communication (verbal, written & presentation) and relationship building skills
- Ability to work independently on complex business / technical problems
- Proven ability to handle deadlines and manage multiple tasks with shifting priorities and time frames.
- Previous knowledge in Verint or related products
- Contact Center technology, Analytics, Workforce Management, IVR, CRM, Knowledge Management, Digital Channels, Intelligent Virtual Assistant. Experience with Verint's Open CCaaS products would be highly regarded.
- Knowledge of cloud solutions and cloud service delivery is a plus.
- Must be able to travel mostly Interstate, some international travel may be required.
- At least a bachelor's degree in technology and/or business-related fields.
Specific Skills
- Contact Centre as a Service (CCaaS) experience - solution design (consultant or presales) from telephony vendors, such as Genesys, Twilio, Amazon Connect, NICE / InContact, Five9, TalkDesk or Microsoft.
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
