Premium Business Support Specialist

About us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.
Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 168 retail stores Australia wide - we're focused on delivering a wide range, low price and great service. We're about inspiring new ideas and thinking outside the box. We're about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We're about teaching a customer something new and supporting the community. We're about making a difference.
About the role
An exciting opportunity within our Business team to help achieve the commercial goals of the Business function by providing premium support to eligible business customers.
The role will consist of but is not limited to the following:

• Actioning requests from Business Customers and their Sales Specialists, ensuring all necessary information required is delivered in a timely and professional manner
• Manage provision of after-sales and pre-sales support for Premium Business accounts. This includes delivery issues, invoice reconciliation, product information, facilitating online ordering, account maintenance and internet user access
• Provide administrative support to the Specialists Sales Team members within the Officeworks Business channel
• Assisting the Specialist Sales Teams in managing Contract customer expectations and assist the Sales Team in securing and growing customer relationships
• Effective liaison with a wide range of internal and external key stakeholders to drive an outcome that is suitable for the customer and Officeworks
• Ensuring a positive customer relationship management is maintained

About you
Self-motivated, with a passion for client service, you have a great attention to detail and drive for enabling the best solutions for our customers. You will have a minimum of 2 years sales experience in a retail environment. In addition, you will be able to demonstrate:

• Organisational and time management skills
• Knowledge of the Officeworks B2B customer
• Exceptional customer service orientation across all levels
• Intermediate to advanced skills in SAP, Sales Force, Word and Excel
• Strong oral and written communication skills
• The ability to build professional relationships remotely
• A keen eye for detail

Our culture
It's all in a day's work when you're part of the Officeworks community - where you're not defined by who you are, but what you can do. We celebrate our teams' uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.
Officeworks is a 'Circle Back Initiative' employer - we commit to respond to every applicant.