AddressMidnight Health - better known by our brands hub.health and Youly - is one of Australia’s leading online health and wellness platforms and backed by nib. As a result of our continued growth, we’re looking to recruit a Product Manager to shape the future of our most important patient-facing products. In this business-critical role you will have the opportunity to help us transform the healthcare landscape and enable better outcomes for millions of Australians by changing the way they access the healthcare they need.
About you:
Your commercial acumen and ability to empathise with customers enables you to take products to the next level. As a data-driven professional, you’ve got a knack for leveraging insights to optimise pricing, drive upsells and identify customer experience improvements.
You’re ready to hustle to make your ideas a reality and you thrive in an environment where you’re given the ownership and autonomy you need to do your best work. You love working in a fast-paced, dynamic culture with kind and fun-loving people who are just as driven as you.
A snapshot of what you’ll do:
- Own the end-to-end management of our most important products, focusing on commercial performance and customer experience improvements.
- Deeply analyse the performance of these products to guide your product strategy.
- Lead market and competitor analysis to identify and exploit unique opportunities in the market.
- Engage directly with customers to gather insights that drive product improvements and improve retention.
- Develop and execute a comprehensive strategy for each product, which may include new business models or partnerships.
- Work with technical teams and other Product Managers to prioritise and implement technical changes that enhance functionality and improve customer satisfaction.
- Use A/B testing and other experimental approaches to refine our product offerings based on data-driven insights.
- Identify content gaps and work collaboratively with our marketing, design and copywriting teams to produce relevant and impactful content that improves engagement and retention.
- Maintain transparent and frequent communication with internal and external stakeholders about product performance, strategic direction, and operational updates.
We’d love to meet someone with:
- 3+ years’ experience in product management or a related field, with a proven track record of managing commercially successful products.
- Deep empathy for customers, with a strong focus on delivering superior user experiences and value.
- A high degree of initiative, with a track record of taking ownership and driving results.
- Strong analytical skills with experience in data analysis and commercial modelling.
- Demonstrated ability to work within cross-functional teams in a dynamic, agile environment.
- Exceptional problem-solving skills with a keen analytical mindset.
- Excellent communication and interpersonal skills, adept at engaging with both technical teams and business stakeholders.
- Previous experience working in healthcare or high-growth businesses is highly advantageous
Our culture and perks:
Having a great culture is something that we value highly at Midnight Health and as a result, have developed a number of great initiatives for our team:
- We enjoy an autonomous and accountable culture through our Work Your Way initiative and provide the flexibility to determine how to best deliver the outcomes that drive our business growth and profitability.
- Our Midnight Muster, a quarterly event for the whole team to escape the office and enjoy an activity together
- Wellness Week, an extra week of paid leave where you can take some time away to look after your physical and mental health.
- Health and Wellbeing initiatives such as free flu vaccinations, massage, Wellness Allowance
- Discounts on private health insurance, movie tickets and gift cards through our employee platform
Midnight Health is a Circle Back Initiative Employer and commits to respond to every applicant.
All applications are strictly confidential. Applicants must have full rights to work in Australia.
Midnight Health takes diversity and inclusiveness seriously as an equal-opportunity employer. We’re looking for many different skills, abilities and backgrounds to build our high performing and welcoming team.
Ready to build a Healthier Future? Apply now and be part of a team that’s changing lives every day. Submit your cover letter and CV and let’s make healthcare history together!
