Product Owner (Digital Sales Experience)

• Permanent role
• Be the primary liaison between delivery squad, customers and stakeholders, ensuring alignment and transparency from discovery to release
• Own and prioritise the backlog for digital customer experience in motor sales, consisting of a mix of business priorities, feature enhancements, A/B testing, application health and incident management.
• Sydney (preferred) / Melbourne / Brisbane / Adelaide location (hybrid, 50% office / 50% work from home)

The Product Owner, Digital Sales Experience, Motor, plays a critical role in delivering ‘world leading’ customer experiences. Virtually leading a dedicated cross-functional delivery team whilst responsible for maintaining the squad vision, defining business requirements, prioritising work, overseeing delivery and implementation. The Product Owner is accountable for overseeing the enhancement pipeline, system maintenance, and performance/effectiveness of business critical digital assets (Digital Sales), enabling an exceptional digital experience within the Motor Insurance business.

Responsibilities will include (not limited to):

• Lead a cross-functional Digital squad within Motor Transformation & Enablement (Motor Tribe), ensuring the squad is focused and enabled to deliver Digital experiences aligned to the Motor Insurance strategic objectives
• Accountable for ensuring successful delivery and implementation of solutions including analysis, discovery, appropriate acceptance criteria, testing practices (UAT/PVT) and release day activities
• Maximising the value of the work delivered by the squad, ensuring the squad is enabled and empowered to design and deliver effective, high-value Digital customer experiences
• Accountable for prioritising the squad backlog with consideration to business objectives, market research, customer needs, regulatory and risk obligations
• Gather, analyse and refine requirements and acceptance criteria in collaboration with stakeholders, squad and broader project team.

To be successful in this role, you will have: 

• Experience in working with web applications and knowledge of APIs
• Minimum 3 years in insurance and/or financial services experience in Digital Sales or Digital Products
• Minimum 3 years’ experience in the Digital Domain (Digital Sales, Design/UX, Conversion, and digital best practices)
• Minimum 2 years’ experience in Digital Customer experience management and delivery
• Excellent written and verbal communication skills and the ability to influence senior stakeholder.

What you will love about working with us:

Better outcomes for customers takes innovation, care and a laser focus. As part of the Suncorp Group, we’re the go-getters working at the heart of some of Australia and New Zealand’s most trusted brands in insurance to deliver just that – and then some. Here, you’ll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities and each other, you’ll thrive knowing you’re making a genuine difference along the way. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits | Suncorp Group

Chase the sun, apply online today. For further information contact **************@suncorp.com.au