- Permanent role
- Work collaboratively across the Motor value chain to deliver integration Product optimisation initiatives aligned to business strategy
- Communicate regularly with stakeholders to champion the Tribes plans, achievements and learnings
- Sydney / Melbourne / Brisbane / Adelaide location (hybrid, 50% office / 50% work from home)
The objective of the role is to deliver 'world leading' customer experiences. The
Product Specialist role (Product & Portfolio) is responsible for the design, solution, delivery and quality of the Motor product program of work ensuring exception customer experience within the Motor Insurance business.Responsibilities will include (not limited to):
- Provide business expertise of product optimisation opportunities and advise on solutions designs and delivery aligned to systems and processes
- Leads the planning of Motor product initiatives within the Motor Product and Digital Experience team
- Apply the appropriate governance frameworks and methodologies to ensure the successful initiative design and delivery
- Actively works to find opportunities (includes a robust test and learn plan) to ensure optimisation and continuous improvement throughout the year, demonstrating incremental learnings
- Delivers initiatives into production, with a focus on robust execution - including ensuring acceptance criteria are appropriate and proactively fulfilling UAT, PVT and release activities
- Addresses product issues with a sense of urgency around remediation. Ensuring incidents are limited in duration, and where necessary IRIIS are resolved efficiently
To be successful in this role, you will have:- Minimum 2 years in insurance and/or financial services experience
- Minimum 2 year in Motor Insurance product (desired)
- Minimum 2 years of delivery / agile experience
- Relentless commitment to improving customer experience and delivering high quality customer solutions within required timeframes.
Chase the sun, apply online today. For further information contact
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