Program Manager - Student Information Management Systems

Advertised Vacancy Number: DOE893274

This is a permanent full-time position commencing ASAP

Professional Benefits

Working for the Department of Education attracts a range of attractive professional and personal benefits including:

• Flexible working arrangements. 
• Professional development opportunities and study leave/assistance. 
• 11% employer contributed superannuation into a fund of your choice. Please note this will increase progressively to 12% by 1 July 2025. 
• Salary packaging options for vehicles and superannuation. 
• 4 weeks of Annual Leave with the option to purchase additional leave each year. 
• 3 Public Service Holidays per year.  
• Access to Long Service Leave every 7 years.
• On site gym facilities. 
• Free flu vaccinations annually. 
• Access to an Employee Assistance Program including immediate family members living at home. 
• An active social club. 

We encourage all applicants with diverse professional experiences to apply.

Join Our Team: Program ManagerStudent Information Management Systems

The Information and Communication Technologies (ICT) Division invites applications from dynamic, motivated individuals for the position of Program ManagerStudent Information Management Systems (STIMS) within the ICT Operations and Customer Service Directorate.

In this pivotal role, your extensive experience and deep understanding of school operations will be crucial in ensuring the seamless delivery of high-quality ICT consultancy and support services to our educational and corporate customers.

Your responsibilities will include:

• Resource Management: Manage and budget for necessary resources to support the Student Information Management System (STIMS) across the Department of Education.
• Expert Advice: Provide expert guidance on STIMS implementation and support projects, collaborating closely with various business area teams.
• Committee Participation: Actively participate in committees and working groups related to STIMS, contributing to the Department's broader goals and objectives.
• Support Services: Develop comprehensive solutions, strategies, and action plans to address Student Information system management and support needs.
• Project Leadership: Lead and coordinate project teams, ensuring successful outcomes by providing guidance and evaluating results.

Spearheading the development, support, and maintenance of service management processes. You will establish and maintain a robust management framework to oversee the planning, implementation, review, and analysis of ICT support processes in alignment with industry best practices and benchmarks.

As a leader, you will guide and supervise a team to ensure operational services are executed efficiently and effectively, within specified timeframes and in compliance with department policies. You will also be entrusted with managing physical resources and orchestrating the design, creation, and support of workflows to meet organisational objectives.

With an unwavering commitment to customer service excellence, you will drive continuous improvement initiatives while fostering effective communication channels and collaborative relationships with all stakeholders and customer groups.

As an integral part of the broader ICT team, this position plays a key role in enabling the achievement of successful business and educational outcomes by developing targeted initiatives, technical support strategies and customer services to ensure that all Western Australian public schools can be individual, distinctive and responsive to their local communities while still benefiting from being part of a system.

If you are a results-driven professional with strong management experience and a passion for leveraging technology to deliver excellent customer service outcomes, we encourage you to apply and become a valued member of our team.

Cultural Diversity

The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Within the context of the role as described above, your written application will be assessed against the following Selection Criteria:

1. Demonstrated highly developed oral, written and interpersonal communication skills, including the ability to liaise effectively with key internal and external stakeholders at a senior level and to build strong relationships.
2. Demonstrated highly developed strategic management skills.
3. Demonstrated substantial high-level leadership skills to manage human, physical, financial resources within an ICT environment.
4. Demonstrated extensive substantial experience and expertise in undertaking complex projects in an ICT environment.
5. Demonstrated highly developed conceptual and analytical skills, with a proven ability to provide innovative thinking in developing and implementing organisational change.
6. Demonstrated extensive high-level skills and experience in recognising opportunities to enhance product/service delivery and capitalise on these through effective change strategies.
7. Demonstrated substantial high-level skills and experience in achieving outcomes and delivering quality products and services consistent with customer needs and defined quality expectations, including timeliness.

For a full outline of the role responsibilities and selection criteria, please refer to the JDF.

It is recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.

All inquiries are welcomed

Please contact Tim Yorke, Director by telephoning (08) 9264 54***or emailing *********@education.wa.edu.au

Application Instructions

All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow all instructions. It is recommended you have relevant documents completed and ready to attach with your online application. Please allow enough time to complete this process as applications must be received prior to the closing date and time.

Your application should include:

• A six (6) page statement addressing the selection criteria listed above, in context of the role and business needs of the branch
• A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position
• The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.

After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please phone (08) 9264 4***.

If you are having difficulty submitting your online application, please phone (08) 9264 86***for assistance.

Eligibility and Training Requirements

Employees will be required to:

• provide evidence of eligibility to work in Australia for the term of the vacancy
• complete the Department’s induction program within three months of commencement
• complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment and every three years thereafter
• complete the Department’s Aboriginal and Torres Strait Islander cultural awareness online course within 3 months of commencement
• complete any training specific to this role required by Departmental policy
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment

The Department applies a four (4) day breach period to this selection process.

Applications must be submitted before 4.30pm (WST) on Monday, 10 June 2024.

Lodgement is system generated. Any submissions at, or after, 4:30pm will not be accepted.   

APPLICATIONS MUST BE SUBMITTED ONLINE

PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED

This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our division for up to 12 months following this initial appointment. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

• publsihed jdf
• 00017059
• Program Manager
• ict Student Information Management services
• ps l8
• jul 2021.pdf

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