Address Multiple Program Support roles within Community Home Support, due to continued growth
The Program Support Officer role primarily provides administrative support to our Community Home Support and Home Care Teams in managing delivery of services in conjunction with contracted cleaning and gardening providers. You will work with our ACH Group customers to support independence and to continue living in their own home, with the position liaising directly with customers, care coordinators and provider partners, in coordinating service delivery, responding to feedback, maintaining schedules, and accurate customer records.
This role ideally suits applicants with a background in customer service, administration, scheduling or direct care, who are looking for a career in community care business support or coordination and offers growth opportunities within our Community Home Support Team.
About You!
You want to make the most of your expertise, thrive on challenge, and do what you do best in supporting older people to live a Good Life.
Strong interpersonal skills, attention to detail and a warm demeanour.
Ability to deliver exceptional customer service within a team setting.
Enthusiastic team member willing to work together when finding solutions and independently as required.
A good understanding of administrative duties within an office environment
Experience in Microsoft Office Suite and use of customer record applications or similar.
Knowledge of community-based programs, service delivery or scheduling, with an understanding of working with an older demographic is desirable
Qualifications in Aged Care, Individual Support or similar is highly regarded.
The successful candidate will need to provide an up-to-date COVID vaccination statement (at least 3 doses) and a satisfactory police clearance for working with vulnerable groups, less than 12 months old before commencement.
If you want to join our amazing team, we can offer you:
Career development with inhouse upskilling and external learning opportunities
Friendly and inclusive culture, supporting diversity and employee wellbeing
Free on-site flu vaccination program
Financial advice for HESTA members, our preferred superannuation supplier
Wellbeing program including free employee assistance program
Recognition program acknowledging significant contributions
Salary packaging to maximise your take home pay
Discounted Corporate Membership - Health Insurance - BUPA
ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health).
How to Apply: Press 'Apply' now!
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability, or any other basis
What it's like at ACH Group:
At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.
We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.
If you share our belief, join our team of 1800 employees and hundreds of volunteers, and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training, and a passionate, flexible workplace.
