Please note other eastern seaboard cities are necessary for the projects need.
Key Responsibilities:
- Complete projects in accordance with customer requirements and Agfa specifications, from Sales hand-over through to Final Sign-off, Acceptance and payment
- Initiate Implementation Planning Strategy (IPS) when required and manage this process
- Travel throughout region, including reasonable consecutive overnight stays when needed to carry out duties
- Ensure OH&S policies are adhered to and that a safe working environment is provided for all parties during support activities.
- Maintain high levels of professionalism when liaising with customers, communicate project schedules and status changes appropriately and identify opportunities to improve customer communications
- Identify and participate in training opportunities to increase familiarity with solutions and keep abreast of new technology developments.
- Maintain an effective flow of relevant information to satisfy the needs of the project and the customer
- Liaise with relevant managers to ensure adequate resources are allocated to ensure successful project implementation
- Comprehensive documentation (iMap) to be delivered both to customers and stored and maintained on Corporate SharePoint
- Project progress and profitability monitoring to be communicated to relevant management
- Update own, and review and approve team timesheet entries in PPM and reconcile with project time sold and expenditure.
- As assigned, oversee and support contract Project Management resources
- who may be engaged by Agfa HealthCare from time to time
- Lead and progress PMO process improvement initiatives (aligned to the iMap methodology and industry best practices).
- Track and report on revenue recognition, manage project change requests, and work with AGFA management to ensure accuracy of monthly revenue forecasts.
Key relationships
- National Services Manager, State Team Leads, Professional Services personnel, Field Service Engineers & Sales teams
- External contractors and Agfa business partners
- Customer key stakeholders
What success will look like in 2 years (performance measures):
- Assigned projects delivered profitably, on schedule and to customer’s satisfaction. Monthly revenue forecasting demonstrates >95% accuracy month on month.
- Project scope actively managed across all assigned projects and variations are successfully negotiated as appropriate
- PMO business process maturity has been significantly improved and demonstrable process efficiencies are evident and measureable
- In sales to service handover, the scope on major projects correctly identified in pre-sales phase to ensure timely and profitable delivery of projects
Required competencies & skills
- Project Management skills, including experience in waterfall methodologies (eg PMBok, PRinCE 2)
- Strong interpersonal and organisational skills and customer service focus
- Excellent communication skills (verbal and written)
- Positive attitude, proactive, self starter, action and results oriented
- Continuous learning orientation; keeps abreast of new and emerging technologies and markets
- Well-developed analytical, diagnostic and problem resolution skills.
- Current Australian Drivers License.
Required qualifications & years/type of experience
- Tertiary qualification in either Project Management, Business, Engineering or IT (highly desirable)
- Minimum 3 years Project Management experience dealing in medium to large projects
- Minimum 5 years experience within the HealthCare industry