AddressCould you be super helpful?
As one of Australia’s largest profit-for-members superannuation funds, we always remember whose money it is and whose future we’re looking after. Our 1.1m+ members. These are the people who inspire what we do and how we do it, every day.
And we walk our talk, inside as well as out. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff.
But don't take our word for it, the 2023 AFR BOSS Best Places to Work and awarded 2023 and 2024 Canstar’s Outstanding Value Super Fund in Australia awards back these claims. And while it’s nice to be recognised, we don't do it for the accolades. We work to help everyone get more from their super, so they can get more for their future.
Sound good? Learn more about us and what we do at https://awaresuper.com.au
Your New Role
Our Protect team looks after our members when they face life's most challenging times. You’re not just managing claims; you’re navigating them through the complexities of insurance with empathy and expertise.
The Case Managers in our Protect Team manage and process cases and payments for members of our fund including managing and administering a portfolio of Total Permanent Disability (TPD) and Income Protection (IP) insurance claims, Death (D) and Terminal Illness (TI) claims with or without insurance cover, Family Law claims and early release payments (financial hardship, compassionate grounds).
In this role, your primary focus is to manage the end-to-end process of Death Claims ensuring you provide helpful service to the beneficiaries/claimants and assisting them with their queries along the way.
This role can be based in either Sydney or Melbourne and while we have a hybrid approach to work (minimum 2 days a week in office), you may be required to attend the office more often during the initial training period.
How do you exceed our expectations?
You care about providing the best possible experience and outcomes for members and you have demonstrated experience working in a similar role within a Superannuation or Life claims assessment environment.
Additionally, you will have;
Experience as a Claims Case Manager managing the end-to-end process of various types of claims, especially Death Claims;
Experience performing Claims Staking;
Demonstrated experience in reviewing and challenging insurer decisions and case reviewing declined claims;
The ability to prepare trustee recommendations for approval; and
Excellent verbal and written communication skills to maintain proactive, solution focused communication with members, beneficiaries and solicitors
Employee Experience
We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.
We love working at Aware Super because our hard work is rewarded by:
A culture of career growth and development, backed by a commitment to internal career mobility
Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones
Career defining opportunities such as high-impact projects to scale our business and industry leading products and services development
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.
