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Form of work
SalaryAre you an energetic Practice Manager who enjoys solving practice/clients' problems with experience working in a busy GP/medical practice or large psychology/allied health practice?
Would you like to work from Home, avoid the daily commute, and not have to interact with clients face to face at a practice?
Are you accustomed to managing a team of multiple health professionals and admin/reception staff?
If this sounds like you, we’d love to hear from you!
Please DO NOT submit an application for this role if you haven’t worked as a Practice Manager in a busy health practice, . This isn’t an entry-level position, and we require someone with industry-specific experience.
Benefits of the role
- Work from Home 4 out of 5 days per week once initial on-site training is completed. We work in the office at Northgate once per week.
- No need to spend time getting dressed up for work on your work-from-home days. We have a casual dress code when we meet up.
- Non-CBD, Northside location (10kms North of CBD) with ample parking and public transport options (Northgate station and buses are close). Opportunities for increased pay and career progression.
Details of the role
- A full-time, Monday to Friday role. Part-time is not practical.
- Our operating hours are 8 am-5 pm April to October, with 1 hour unpaid lunch breaks. 7 am to 4 pm QLD time during NSW daylight savings from October to April so you finish work earlier over the summer months. Your start and finish times may vary slightly based on workload and staffing on given days.
- We will confirm we can meet or exceed your salary expectations at the next step of the process. Salary sacrificing is available.
- A paid job trial (of a day or a few days) will be offered to the best applicant; you could take a leave day from your other role. This is to ensure the role is a good fit for you before you need to give notice in your current role. We want the best applicant to be sure the role is what they want.
- Training in the role - You will be trained in and rotated through all roles within the business as part of your training to ensure you are familiar with the software and processes we use. You will build up to more managing of processes and staff over time as you become familiar with how things work.
Key functions of the role
- Problem Solver - You will be the team’s go-to problem solver and support person for staff when less common issues arise.
- Coordinator of day-to-day operations - You will ensure key tasks are prioritized and completed across all practices. You will monitor the fluctuating workload of all staff and redistribute tasks or help out where necessary. Staff sometimes need support when they have too much to get through on a given day or we have staff on leave.
- Systems and Processes - You will manage and improve processes in our admin system to ensure consistency and proactively manage common issues. You will help us record and organize any learnings. You will help implement improvements to our processes and systems to help us improve service quality over time.
Our ideal candidate
- You are an attention-to-detail person who notices and corrects details if they don’t look right - It bugs you if things aren’t organized or incomplete.
- You are an excellent communicator on the phone and in writing (email and SMS) - You communicate with everyone in a clear, calm, and professional manner.
- You have a growth mindset - you believe mistakes and setbacks are opportunities for us all to learn and improve from. You are comfortable giving and receiving feedback in order to help the team and yourself improve and grow professionally over time.
- You are a hands-on manager and like to lead by example. You model clear communication, composure in stressful situations, and empathy towards staff and clients. You are someone who isn’t afraid to get in and get your hands dirty when required to ensure everything is done.
- You are comfortable using and learning new software and technology. You are used to being the person other staff, or your family members, come to when there is a technology-related issue they can’t solve on their own. You are accustomed to troubleshooting and fixing issues within practice software that arise.
Our Organisation and what we do
Paperless Admin helps Australian psychologists, in small private practices, manage the booking, billing, and administration of their psychology clients so they have more time for their clients and family. Why psychologists use our service: We provide a more efficient and cost-effective alternative to psychologists employing their own admin staff member. How we work: We manage the admin of multiple practices using a consistent set of processes and systems across all practices. Staff perform different roles and sets of tasks across all practices. paperlessadmin.com.au
How to Apply for this Role
Please submit two documents into the Seek portal:
- A PDF version of your current resume in size 12 Verdana font, with your most recent roles at the top of the list and your full name in the bottom left footer of each page. Describe the tasks/functions/responsibilities of each role that are relevant to our role and note any gaps in your employment timeline.
2. A separate cover letter in size 12 Verdana font describing:
- Tell us a little about yourself (outside of work) - How do you like to spend your time away from work? Do you have any interests or hobbies?
- Why are you interested in a new role like this one? Please describe honestly; don’t try to tell us what we want to hear. It’s no issue for us if you primarily want to increase your income, work from Home, need to escape a toxic culture, or just need a change. We want to ensure we can offer you what you are looking for.
- When would you be able to commence the role if you were successful? Do you have a notice period in your current role?
We look forward to hearing from you soon!
