AddressXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you'll make an impact
The PX Transformation and Enablement group exists to ensure delivery of key PX transformation priorities which will include strategic, cross-functional programs of work that address systemic review and delivery of uplift across the PX value chain including process, systems, insights and employee experience for Xeros. It is more critical than ever that our PX teams are able to deliver our strategy and that our functional resources are clearly aligned to enable these teams.
Working closely with the PX Transformation Manager and wider transformation & enablement team, you will support executing and delivering to our PX strategy, OKRs and transformation roadmap. Ensuring we develop and embed the frameworks needed to help us scale effectively and embed excellence in all that we design, build and deliver.
Our PX Transformation is focused on reimagining the way we deliver a world-class employee experience to employees and people leaders across Xero, in a scalable and consistent way. Fundamental to this are our PX systems which we need to consolidate and optimise to deliver a seamless and integrated experience to end users.
You will make an impact by understanding our systems needs across Xero across the employee lifecycle, developing requirements for system improvements and procurement, and supporting the implementation and embedding of new systems.
What you'll do
- Evaluate current systems and technologies to identify strengths, weaknesses, and areas for improvement
- Conduct thorough analyses of system functionalities, data structures, and integration points
- Collaborate with end-users and stakeholders to gather and document system requirements
- Clearly define functional and technical specifications for system enhancements
- Communicate requirements in a simple and understandable way to stakeholders
- Identify bottlenecks and inefficiencies in existing processes and propose improvements
- Work closely with PX teams and stakeholders to streamline workflows and enhance system usage
- Analyse data flows within systems and databases to ensure accuracy and consistency
- Collaborate with data analysts to improve data quality and facilitate effective decision-making
- Work with stakeholders to design and implement system improvements
- Ensure that proposed solutions align with business and technological requirements
- Play a critical role in forming and executing the PX strategy and transformation roadmap
- Identify, scope and implement short and long term opportunities to support and embed the future PX service delivery model
- Generate insights to recommend and advise on how best to improve systems to deliver our PX Transformation and a world class employee experience
- Work with the PX centres of excellence (LX/TX/OD) to identify opportunities to improve our systems
- Work closely with the Business Operations & Strategy Projects team and be a conduit for PX initiatives
- Bring your natural curiosity, detailed approach and customer-oriented thinking to all you do, proactively delivering insights to inform decisions
- Collaborate with and support the team in the creation of user journeys, process / story mapping, content, and delivery plans
- Deliver planning workshops and discovery sessions to support the progress towards change and transformation
- Maintain a strong understanding of the transformation roadmap and how it aligns to Xero's and PX's strategic vision, direction and priorities
Success looks like
- You'll both lead and support multiple projects at once, and ensure distinct pieces of work are connected to our overall strategy and vision
- You'll own and deliver process and continuous improvement
- Our team is able to make decisions at pace thanks to the processes you have contributed to
- You'll work with PX and the business to understand problems and how to best prioritise initiatives
- You'll have harmonious working relationships with all employees, people leaders and business stakeholders
- You'll support the adoption of self service by PX, people leaders and Employees
- The PX team look to involve you in the early stages of new initiatives as a result of your expertise and ability to see the linkages with existing items of work
- Cohesive analysis and process improvements are seen as best practice
- Contributing to world class execution of PX transformation
- Be seen as a leader contributing to and participating in company values, culture and wider team.
- Great stakeholder feedback
What you'll bring with you
- 5+ years experience in a Business Analyst, systems, and/or consulting role - added bonus if experience within an HR/people environment
- Experience working with HR systems
- Proven experience in designing and delivering on systems strategy
- Proven experience in supporting the awareness, education, engagement and optimisation of systems
- Demonstrated experience rolling out new systems to a variety of key user groups, ensuring efficiency for end users
- A passion for creating human-centered experiences that delight end users and that solve business problems
- Strong commercial acumen with a data-driven mindset
- Detail oriented and methodical
- An ability to think strategically, and translate strategic direction into actionable programmes of work
- An ability to leverage data and metrics to ensure effective design, implementation and measurement
- Tech savvy and is both comfortable and motivated to help users make the most of available systems
- A natural problem solver, with an ability to come up with innovative solutions to complex problems
- Able to exercise effective judgement, sensitivity, creativity to changing needs and situations.
- Ability to work autonomously, as well as part of a team, and prioritise competing demands
- Excellent interpersonal skills and relationship building, including the ability to communicate with people at all levels, both in writing and in person
- You'll be self-motivated and accustomed to juggling a changing workload
- Confidence to lead and be accountable for project and its deliverables
- Strong attention to detail and focus on continuous improvement
- Inclusive and collaborative team player, open to feedback and different ideas
Why Xero?
Offering very generous paid leave to use however you'd like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.
Our collaborative and inclusive culture is one we're immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
