Reception/Administration Assistant

Position Details
Reference Number 16273
Position Title Reception/Administration Assistant
Employment Type Full Time Permanent
Location Comm Forensic Mental Health
Position Summary

• Extensive investment in facilities and people supporting our significant service expansion
• Salary $70,855 +11% Super + Benefits
• Salary packaging options that increase your take-home pay
• Community Services is expanding into the regional Victoria!

• A culture where people care

A career in the forensic mental health sector is diverse, challenging and rewarding. A career at Forensicare will be like no other. If you're passionate about supporting people in their mental health recovery, Forensicare is where you need to be. You will be a part of a caring and supportive team, making a real difference to people living with the dual stigma of mental illness and offending. We approach our work with curiosity and a commitment to understanding the unique needs of our consumers and carers. Working across community, hospital and prison settings, you can learn, apply your specialist skills and advance in your profession. Together, we can contribute to a more connected, compassionate mental health and criminal justice system.
Job location
This position is located at the Community Forensic Mental Health Service (CFMHS) in Clifton Hill, 15 minutes from Melbourne's city centre. CFMHS is a specialist state-wide agency that works with individuals who have a serious mental health illness and have offended or are at risk of offending. Our CFMHS Service is soon to be expanding our services to Regional Victoria with Barwon services the first region being commenced.
Duties:

• Ensure a timely response to all incoming calls to the clinic, takes messages, and provides a prompt
• response to enquiries.
• Maintain the daily Emergency Responder Roster.
• Maintain an efficient office information filing system.
• Enter patient and other data onto information systems.
• Deals with difficult or distressed clients in a calm and courteous manner.
• Demonstrate a thorough understanding and apply to practice the standards of their relevant
• professional discipline.
• Complete procedures in accordance with Forensicare’s policies.
• Comply with National Standards for Mental Health Services.
• Assist in the training of new administration staff.
• Participates in mandatory safety training and any Forensicare specific mandatory training on an
• annual basis as defined in the Forensic Skills Recognition and Development Policy.
• Participate in Performance Appraisal Process.
• Co-ordinate the flow of incoming mail and register outgoing mail.
• Maintain fax emails and faxes, assist users, send and retrieve faxes.

About You:

• Appropriate experience and demonstrated ability to provide a professional and confidentialreception service, including the use of a PABX telephone system.
• Desirable experience in learning and working with different information systems.
• Intermediate word processing, spread sheet and Microsoft Outlook (email and calendar) skills.
• Excellent communication and interpersonal skills and the ability to maintain confidentiality.
• Ability to deal with a challenging client group in a non-judgemental manner.
• Ability to demonstrate excellent organisational and time management skills, with the ability to prioritise and meet deadlines.
• Some knowledge of medical terminology.
• Desirable but not essential in understanding of the legal framework, court system, and legislation as it relates to Forensicare.
• An awareness of the organisational structure of the facility and of departmental policies and procedures.

A culture where people matter.

• Excellent supervision and investment in the skill development of all our team members.
• Well defined career pathways existing across our Directorates with multi-disciplined Teams.
• Salary Packaging Options available – Mortgage, Rent, Car, Expenses
• A leading, multi-faceted approach to safety, with unparalleled strategic, practical, individualised and team-based supports to minimise risks and fear and maximise safety and security, underpinned by our workplace health and safety strategy.
• Celebration and reward for good performance, through employee recognition.
• Access to an employee assistance program – an external, confidential, self-referral employee wellbeing program, for personal or work-related matters.
• A mental health and wellbeing program providing psychological, peer support and critical incidence response programs.

For more information on Careers at Forensicare, visit
*Please Note - Applications will be reviewed and Interviewed as they are received.
Eligibility

• COVID19 (x3), Influenza and Immunisation requirements specific to position Infection Control requirements
• This position is subject to a satisfactory Police Check

Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles of curiosity, purpose, strong ethics, compassion and fairness; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.
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Contact Person Frances Delidis
Contact Number (03) 9947 2500
Closing Date 23/01/2024
Position Description CCM - Receptionist Administrative Assistant.pdf
Application Guide
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Please note that this position will close at 11:45pm (AESDT) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.