AddressAbout the Role:
We are currently seeking a friendly, professional and highly motivated Receptionist & Administration Assistant to join our team Full Time 38hrs per week.
Based at front desk reception and bookings, you will ensure that all patients and incoming calls are attended to in a professional manner and ensure the smooth running of the practice.
A working day is 7.6 hours, between the hours of 7.30am- 5.00pm Monday – Friday.
About Melbourne Theranostic Innovation Centre (MTIC)
Advanced Diagnosis, Personalised Treatment, Better Patient Outcomes.
A world-class fusion of nuclear medicine, scientific and technical expertise delivering patient-centred precision medicine through clinical PET/CT services, research and development in the emerging field of theranostics.
Learn more about MTIC: www.mtic.net.au
Key Responsibilities:
- Provide a friendly, courteous, and professional greeting and support to all visitors/patients
- Answer and always assist incoming callers in a friendly and professional manner
- Ensure appropriate standard of presentation and maintenance of work and the reception area
- Accurate financial processes, Medicare, and patient billing
- Billing processes are appropriate, are in line with MTIC requirements and are carried out accurately and efficiently
- Ensure examinations on the radiology information system are correctly ordered and scheduled
- Communication to patients/carers of appointment details and requirements
- Maintain and manage patient information
- Administrative support to the senior management of MTIC and medical staff as appropriate
- Assist with importing and exporting images through the PACS system
- Compliance with service wide and department protocols and procedures
About you:
You will be looking for a challenge in an exciting environment and must be committed to always providing excellent administrative services. You will have outstanding customer service skills, have a warm personality, be friendly, and flexible, have excellent computer and organizational skills with an attention to detail and a desire to work in the health industry.
To be successful in this role you will possess:
- Excellent customer service skills
- Well-developed communication skills both face to face and over the telephone
- High attention to detail
- Previous experience within the Medical Imaging industry highly desired
- Experience in Radiology Information System (RIS)
- Ability to work autonomously as well as within a diverse team
- Flexibility and adaptability to manage pressure within a changing work environment
- Sound organisational and prioritisation skills
- Highly proficient data entry skills
- General computer literacy with standard Microsoft programs knowledge
- Ability to follow instruction and problem solve
Previous experience in a similar role is desired.
If you are looking for an opportunity to become a valued member of a highly dedicated team of professionals, then we would love to hear from you!
Application details:
Only applicants shortlisted for an interview will be contacted.
By applying for this position, you are consenting to a National Police Check.
