Receptionist

Fernandez Hearing is offering a long-term job share position for a Customer Service Officer to work in our South Perth clinic. At Fernandez Hearing we are committed to excellence in hearing health care. 

If you have a genuine interest in helping people and having a willingness to learn about the experiences and needs of people with hearing loss, we would love to hear from you. 

As a Customer Service Officer, being the first point of contact, you would be relied upon to address customer queries appropriately, deliver excellent customer care and ensure customer satisfaction.

• manage customer queries, bookings and billing 
• general administrative duties including but not limited to maintaining electronic files, banking, incoming/outgoing mail, scanning etc:. 
• rolling out marketing campaigns, including mailouts and over the phone canvassing 
• minor hearing aid repairs and troubleshooting

• Demonstrate a willingness to learn 
• Bubbly, friendly personality to manage incoming calls is a must.
• Patience, compassion and a positive attitude 
• Self motivated. At times, the successful candidate may be the sole staff member present on their days of work. Thus, the position would suit a person who enjoys working independently in a small, quiet environment and who is able to self motivate and manage their time and duties. 
• Computer skills. General Microsoft Office Word, Excel and Outlook knowledge required. Industry specific software also used for which training will be provided, however a quick learner is essential. 
• General admin experience to manage tasks such as phone calls, customer queries, customer bookings, data input, scanning, incoming and outgoing mail, banking etc:. 
• Accuracy and attention to detail 
• Ability to jobshare seamlessly. This entails ensuring good communication between staff and documentation 
• A mature person who is wanting to commit to a long term part-time position

Whilst applicants with experience in the hearing industry is desirable, it is not essential as training would be provided.

• Would like to make a positive difference to people with hearing loss 
• Enjoy a balance between working independently and as a team 
• You prefer a stress free, friendly, welcoming work environment 
• and are keen to learn! 

Should the above position description be of interest to you, please respond via email only ******@fernandezhearing.com.au