Receptionist

Are you a dynamic, versatile and professional individual with a knack for delivering a memorable customer service experience? 

Realmark is looking for a receptionist to join the team at its Leederville headquarters, in either a full or part-time capacity. 

The successful candidate will play a critical role in maintaining a welcoming office environment, providing excellent front desk support, and assisting with various administrative tasks related to office management and client services.

About Realmark

At Realmark, we’re WA. We get you! We pride ourselves on being a West Australian owned and operated company with more 35 years of success in property. 

When you join our team, you’ll be a part truly supportive culture that engenders continuous opportunities for growth and advancement, allowing you to achieve your personal best.

Realmark’s Values:

•   To Achieve the best, we care the most
•   We are progressive and creative
•   We collaborate for success
•   We are brilliant marketers
•   We have fun
•   We look after you

Key responsibilities:

• As the most visible, forward-facing position at Realmark’s headquarters in Leederville, the primary responsibility is to provide outstanding experience to Realmark’s customers, clients and team members.
• Greet visitors in a welcoming and professional manner.
• Handle incoming calls to Realmark’s Leederville-based businesses.
• Manage incoming and outgoing mail, as well as signing in and out of keys for properties.
• Primary liaison for tenancy contractors
• Meeting room management; bookings and presentation
• Oversee maintenance of office facilities
• Ensure office is well-presented at all times.
• Maintain inventory of office supplies and company collateral.
• In-house training co-ordination
• Co-ordinate reception cover timetables, provide adequate training to reception cover 
• Events assistance.
• Provide general administrative support to Leederville-based Realmark and Capita businesses.

Your qualities::

• Customer Service Focus: A genuine commitment to providing exceptional service and ensuring clients and guests have a positive experience is essential. 
• Professionalism: A polished and courteous demeanor, representing Realmark with integrity and respect.
• Organisational Skills: The capability to manage multiple tasks effectively.
• Initiative: Proactively taking on tasks and responsibilities and identifying areas for improvement in the office environment can set a candidate apart.
• Attention to Detail: Being meticulous in maintaining the office appearance, setting up meeting rooms, and managing administrative tasks.
• Communication Skills: Strong verbal and written communication skills are vital for interacting with colleagues, clients, and guests. 
• Technology Proficiency: Competence in using basic office software, such as Microsoft Office Suite, is important. Knowledge of office equipment and the ability to troubleshoot minor issues can be valuable.
• Adaptability: The ability to adapt to changing tasks and priorities, especially during events or unexpected situations, is critical in this role.
• Problem-Solving: The ability to identify and resolve issues independently or escalate them to the appropriate party is highly valuable. 
• Team Player: Being able to work collaboratively with colleagues and support various departments is essential for success in this role.
• Confidentiality: Understanding the importance of handling sensitive information and maintaining the confidentiality of business matters is critical
• Real Estate Experience: While not essential, industry experience is desirable.

The performance goals for this role include ensuring all customers and stakeholders have a positive experience with the brand on a daily basis, as well as responding to and completing tasks in a timely manner.

The successful candidate will be willing to learn new skills to advance their level of support.

What we offer:

This is an exciting opportunity to be part of a supportive, caring, and fun team. In addition to a competitive salary, Realmark offers you:

• A day off for your birthday
• Wellness days 
• A library of learning material via the Realmark Learning Academy
• Annual events including an exclusive professional growth conference
• Proximity to cafes, restaurants and shops in the heart of Leederville

Realmark is a company going through some exciting and innovative changes, and you will play an important role in advancing the success of our team. 

Apply now to join us on this journey!