Receptionist

Benefits:

• Exclusive Staff Benefits for your Well-Being: Elevate your lifestyle with fantastic discount staff rates for our Pilates and strength classes.
• Discount Privileges Across Healthia's Spectrum: Enjoy substantial discounts on all services and products offered by Healthia and our affiliated entities.
• Exceptional Employee Referral Program with Lucrative Rewards: Your connections are golden, and we want to reward you handsomely for it! Our excellent Employee Referral Program offers rewarding monetary incentives for referring talented individuals to our team.
• Caring for You Beyond Work: Gain access to our Employee Assistance Program, ensuring you have the necessary support for any personal or professional challenges. We're here for you, every step of the way.
• Indulge in Retail Perks: Experience the joy of shopping with our enticing retail incentives. 

Your New Team

Team culture is very important to us at The Physio Clinic and we pride ourselves on maintaining a fun and supportive work environment for all our staff. We value hard work, communication and initiative all while having a laugh and helping one another to achieve greatness.

The Role

The Physio Clinic (TPC) team is on the search for an enthusiastic team member to work at our Blackwood location. This is a job-sharing role so strong communication and team work skills are 

We are looking to welcome people who will be the best fit to join our team of admin superstars - we are happy to be flexible with hours (full-time, part-time and casual available) for successful candidates to ensure this position also works for you! Please note this in your cover letter.

TPC Blackwood offers a range of services including physiotherapy, podiatry services (My Foot Dr Blackwood), exercise physiology, remedial massage and pilates classes. The clinic is open Monday to Friday (8am to 7pm) and the role may require Saturday work (8am-12pm).
 

The role will also involve working closely with the Team Leader, Practice Managers, and practitioners to ensure smooth operation of the clinic and foster growth.

Duties include but are not limited to:

• Greeting and assisting clients in a friendly, caring, and helpful manner.
• Answering phones/emails promptly with the ability to prioritise appropriate tasks.
• Scheduling appointments and diary management.
• Processing of payments and invoices in an efficient manner.
• Building rapport with both clientele and other clinicians in the area
• Working with third parties; NDIS, Work Cover, DVA and CTP etc.
• Building an excellent working relationship with our therapists.
• Carry out general administrative duties including invoicing, debt collection, reporting and auditing, EFTPOS/HICAPS transactions.
• Assist with accuracy of patient accounts.
• Assist with brand promotion.
• Managing clinic partnerships.
• Light housekeeping.

BONUS

Are you a social media guru? Keen to try your hand at marketing? We would love to hear from applicants who also want to join our social media and marketing team; behind the scenes. 

Additional duties may include:

• Writing/creating social media content
• Website updates
• Editing blogs
• Monthly newsletter
• Assisting with local marketing

About You

You will thrive in a customer service environment and possess strong interpersonal skills. You handle high-pressure situations with grace, be organised and have a genuine desire to help others. We are happy to be flexible for the successful candidate who shows a strong interest and investment in teamwork.

To excel in this position, you should possess the following attributes:

• Enjoy working in a fast-paced, dynamic, social workplace within a team.
• Have exceptional written and verbal communication.
• Possess strong interpersonal skills, a friendly demeanour, and a genuine passion for working with people (the role involves job sharing, so this is very important).
• Value rapport building and understand the importance of the client experience.
• Show strong initiative to autonomously identify and complete operational tasks.
• Ability to multitask and prioritise tasks.
• Be able to handle client concerns/feedback appropriately and in a polite manner
• Have a strong attention to detail and work ethic.
• Able to maintain professionalism whilst working under (light) pressure.
• Be willing to travel to our other clinic locations (as required) 

Required (or willing to obtain one):

• South Australian Driver’s Licence
• CPR certification
• SA Police clearance

Desired (but not required):

• Allied Health/Medical administration experience
• Experience with third-party companies like NDIS and Workcover
• Marketing/Social Media experience 

About Us

The Physio Clinic is part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. If you are successful in this application, you will immediately be connected to a network of Allied Health practitioners and Support Services across over 300 practices in Australia. 

We are a South Australian group of practices specialising in delivering premium physiotherapy and allied healthcare to clients at our Marryatville, Prospect & Blackwood locations. Our philosophy is to improve the overall well-being of our clients through the dedication and expertise of our handpicked clinicians.

What’s Next

If you feel you may be the right person to join our team, please apply with both a cover letter and CV directly via the SEEK advertisement. Please include which location, how many hours per week you require and whether you are interested in a casual, part-time, or full-time role

Note that remuneration will be dependent on experience and will be discussed with chosen applicants.