Receptionist/Admin Psychology Practice | Permanent Part-Time (Immediate Start)

About Secure Minds Psychology

Secure Minds Psychology is a private practice that specialises in helping individuals experiencing emotional distress or psychological illness reach sustained mental health outcomes. Secure Minds Psychology was formed with the strong belief that every individual has unconditional worth and is capable of genuine change. 

We are looking for a an experienced, warm, and highly organised Receptionist / Admin Assistant with great attention to detail, willing to work 24 hours per week. As a part of our front desk team your bubbly and welcoming personality is critical to the role, which will combine your abilities to support clients and our team of compassionate psychologists. This is an excellent opportunity for a keen individual looking to grow within a business.

Why work with us?

Secure Minds Psychology prides itself on providing a warm, professional, and caring environment, not only for our valued clients but also for our highly valued team members. We recognise the importance of our team feeling satisfied in their roles and for this reason we ensure that all our staff feel valued for the amazing work that they do in contributing to the community. Secure Minds Psychology aims to maximise autonomy whilst encouraging support wherever necessary. This means our team can spend their time in the service that really matters; Assisting our community with genuine warmth, compassion and professionalism.

Your Key Responsibilities will include:

1. Greeting clients at the reception area and dealing with their enquiries as required.
2. Answering telephone calls and addressing callers needs in relation to appointments, billing, reports and other related enquiries. Where necessary, you will transfer the call to more appropriate staff.
3. Responding to emails by reading, processing, answering or forwarding them on to a more appropriate person.
4. Client Billing and other general debt recovery, including ensuring referral compliance for DVA, Medicare, NDIS, Workcover & TAC.
5. Creating client records and maintaining them as required.
6. Email - handling, forwarding and distributing email as required.
7. Simple stock control functions e.g. seeing that the office has adequate supplies of stationery, standard printed forms, tea room amenities etc.
8. Basic data entry and invoice generation.  
9. Operation of Windows-based personal computers using the Microsoft 365 office platform. Use of connected devices such as printers, scanners etc.
10. Routine operation of a range of equipment including calculators, EFTPOS machine, facsimile, photocopiers, telephone equipment, or any other related equipment.
11. Able to follow reception procedures.

To be successful in this role it is essential you can demonstrate:

• A professional approach to work, with exceptional customer care and service skills. 
• A “can do” attitude with precise organisation and concise communication to the rest of our team and clients. 
• Flexibility in your approach to all aspects of the practice and strong attention to detail.
• Well-developed time management skills and an ability to multi-task.
• Previous experience in an allied health Practice and experience in using medical software, particularly Halaxy will be an advantage, however is not required. 

Remuneration will always be above the Award and based upon experience.