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Form of workAbout us
The Loxton Health Centre is a rural GP Practice consisting of 11 GP's and a Nurse Practitioner. The practice has a extremely welcoming and supportive culture, where you will become a integral part of a team. There are opportunities to train and further your development in areas of your interest. Beyond work, Loxton is a beautiful and vibrant place that offers a balance of sport, socializing and outdoor living.
Qualifications & experience
- Basic knowledge of MS Word and Excel & Microsoft.
- Desirable Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc. but not essential.
- Police Check
- Working with Children Check.
- Desirable completion of an accredited medical receptionist course/ knowledge of medical terminology but not essential
- CPR/Triage training and/or experience.
Tasks & responsibilities
- Open and Close clinic as per set procedure. Greet patients and other callers at the Practice in a courteous and efficient manner. To answer the telephone promptly and courteously. To make appointments for patients following procedures. To issue patients invoices/receipts and bulk bill as required
- To deal with referring providers, hospital staff, pharmacists etc courteously and helpfully. Maintain reception area in a tidy and welcoming manner. To deal with emergencies when necessary, following set procedures. Transfer test result calls to nurse or take message. Take prescription requests.
- Attend to account queries if possible or refer problem to Practice Manager. To exercise confidentiality in regard to patient care and all aspects of the practice. Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current.
- Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays. Assist doctors and nurses by making phone calls, photocopying etc. Check and handle internal emails. Fill in roster when staff are away on holidays or sick leave.
- To actively participate in general staff meetings. To attend training sessions in-house and external courses when required. Knowledge of Occupational Health and Safety principles including Infection Control. Consistently be aware of OHS requirements and comply with them.
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs. Excellent interpersonal and communication skills. Be always well-presented, friendly, courteous and obliging. Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity, Maintain absolute confidentiality regarding patient and practice information. Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Demonstrate ability to prioritise, organise and multitask in a fast paced environment while keeping attention to detail.
- Demonstrate commitment to ongoing professional development
- Work cooperatively and independently.
