Recovery Coach/Disability Liaison Officer

Bila Foundation, a non-profit organization dedicated to supporting individuals with disabilities, is seeking a motivated and detail-oriented professional to join our team as as Recovery Coach/Disability Liaison Officer. We help our participants make authentic, meaningful, and mindful choices about how to live. 

Summary:

Successful candidate support and listen to each participant and their family, provide leadership to influence strategy and policy, deliver person-driven, flexible & responsive services to build a sustainable future and build on our foundation for success through our expertise in service delivery, workforce development and quality improvement.

Responsibilities:

1. Participant Service Delivery

• Provide Support Coordination services to NDIS Participants working independently and as part of a team
• Assist during times of crisis with the ability to prioritise your tasks.
• Responsible for the development, quotation and
  implementation of participant plans that meet Participant
  needs and expectations. 
• Responsible for meeting the participants outcomes as
  determined by NDIA measures 
• Responsible for timely and proactive management of all first
  and second tier enquiries. 
• Responsible for awareness and allocation to programs and
  relevant services 
• Responsible for meeting participant requirements for
  accessibility 
• Be the liaison point between participants and third parties
  (internal and external) to resolve any package/funding
  related issues 
• Participate in planning/review meetings to assist the
  participant to achieve the correct funding to enhance their
  goals and required services. 
• Responsible for recording and informing management of any
  concerns identified 

2. Participant Administration

• Accountable for ensuring that all participant information is
  captured, updated and maintained in the various
  organisational management systems. (Hubspot and
  Caremaster)
• Responsible for managing ‘pending’ packages including
  scheduling reminders to follow up previous quotes 
• Responsible for implementing and monitoring all internal
  policies and procedures with regard to participants where applicable.
• Responsible for the creation & monitoring of scopes
  compliance requirements for consent & service agreement
  documentation 
• Responsible for managing all contract ends and reviews for
  participants

Qualifications

• Certificate IV in Disability, Cert III in Individual Support or
  relevant qualification and/or equivalent experience 
• At least 2 years of experience in Disability Care and in a leadership
  role
• A current NDIS Worker Screening Check
• Working with Children Check
• Current First Aid training
• Current CPR training
• Administration of medication training (or willing to obtain)
• COVID-19 Vaccination Certificate or Immunization evidence
• Demonstrated experience in managing the delivery of
  customer support plans within a disability framework. 
• Sales and marketing experience desirable particularly in areas of enquiry mgmt. and/or engagement 
• NDIS scheme funding experience