AddressAbout Us
"Our customers are at the heart of everything we do"
Uniting AgeWell has a long and proud history of providing residential, retirement and community services for older Australians across Victoria and Tasmania. Through a diverse range of integrated service options, we aim to provide our customers with continuity of care, enabling them to live well with choice and peace of mind. Services include independent Retirement Living, home care, social support, allied health and therapy programs, respite and carer support and residential care communities.
Our Workplace Culture and Values
At Uniting AgeWell we provide a workplace culture based on the BEST philosophy - Believe, Excel, Support and Trust - underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our Customer Service Charter and Promise to shape and inform all that we do.
About You
The Regional Operation Manager is a key role within an established team and you will be responsible for operationalising the strategic plan into communities, maintaining a consistent way of working whilst establishing a customer focused culture within communities.
- Community Housing portfolios is essential
- Well-developed understanding of the Retirement Villages Act and the Residential Tenancies Act and their application is essential
- Well-developed organisational skills with demonstrated experience in meeting deadlines while juggling managing priorities
- A strong commercial focus and experience of successful financial management
- Excellent understanding of the issues that relate to older people, people with a disability and people experiencing disadvantage, especially in the Housing area
- Customer focused
- A positive and upbeat attitude
This is a high-profile role within a growing business unit, and you will be required to demonstrate an understanding of the objectives that Uniting AgeWell is aiming to achieve. You will also be instrumental in influencing positive change and happy to lead change.
Position Purpose
The role of Regional Operation Manager sits within the Retirement Living team and reports directly to the Director of Retirement Living.
Summary of responsibilities include:
- Working closely with Retirement Living team and the Finance team to develop annual budgets and monitor performance against agreed budgets
- Report, review and track sales and settlements across the Retirement Living portfolio
- Run quarterly meetings with the Retirement Team & Residents
- Drive and guide regional performance aligned to business plans, customer satisfaction and financial targets
- Assist with the development of operational strategies and review of asset plans
- Develop people leadership plans and budgets in collaboration with key stakeholders for their operational region
- Foster a collaborative approach between Retirement Living operations, residents and local resident committees
- Act as a trusted advisor for operations related to the Retirement Villages Act to ensure villages are always compliant
- Continuous quality improvement by coaching, mentoring and building strong and successful village teams
- Coach & respond to complaints promptly, utilising active listening skills, developing responses and actions and reporting as per the complaints management policy
- Work with other business units to support the continuum of care model with Home Care, Retirement & Residential Aged Care and
- Development and communication of policies and procedures relevant to the Retirement Living portfolio.
Requirements of the role
- A satisfactory National Criminal Police Record Check (PRC) is required prior to commencement
- Working With Children Check (VIC) or Registration to work with Vulnerable People (TAS)
- Driver's License (if required)
- An obligation to have an annual vaccination(s) as per our vaccination policy
For a confidential discussion or to obtain a position description please email or call
Belinda Kellett ***************@mcarthur.com.au 9828 6565
