Regional Operations Manager

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,000 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

About the role:

Sitting in within our Retirement Living team, The Regional Operation Manager will be responsible for operationalizing our strategic plan into communities, maintaining a consistent way of working  whilst establishing a customer focused culture within communities.

With a proven record of providing high quality care services, the  Regional Operation Manager will possess extensive experience in the management of Retirement Villages and Social Community Housing portfolios 

In this role, you will: 

• Working closely with Retirement Living team and the Finance team to develop annual budgets and monitor performance against agreed budgets
• Report, review and track sales and settlements across the Retirement Living portfolio 
• Develop people leadership plans and budgets in collaboration with key stakeholders for their operational region 
• Run quarterly meetings with the Retirement Team & Residents
• Drive and guide regional performance aligned to business plans, customer satisfaction and financial targets
• Assist with the development of operational strategies and review of asset plans
• Foster a collaborative approach between retirement living  operations, residents and local resident committees 
• Act as a trusted advisor for operations related to the Retirement Villages Act to ensure villages are always compliant 
• Continuous quality improvement by coaching, mentoring and building strong and successful village teams 
• Work with other business units to support the continuum of care model with Home Care, Retirement & Residential Aged Care and 
• Development and communication of policies and procedures relevant to the Retirement Living portfolio. 

As a member of the Retirement Living team, the Regional Operations Manager will report directly to the Director of Retirement. 

About you:

You are passionate about what you do and want to make a difference in the lives of our residents, enhancing their self-esteem and empowering them to make choices.

This is the place for you if you:

• Have Extensive experience in the management of Retirement Villages or Social/ Community Housing portfolios 
• Capacity and willingness to travel throughout Victoria and Tasmania as required
• Well-developed understanding of the Retirement Villages Act and the Residential Tenancies Act and their application is essential
• Well-developed organisational skills with demonstrated experience in meeting deadlines while juggling managing priorities
• A strong commercial focus and experience of successful financial management
• Excellent understanding of the issues that relate to older people, people with a disability and people experiencing disadvantage, especially in the Housing area
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Vulnerable People card
• Current and ongoing flu and COVID-19 Vaccinations
• Australian working rights
• Ability to pass a national police clearance

Why choose Uniting AgeWell:

• Be a part of a values based organization
• Join one of Victoria's leading aged care providers in one of the fastest growing industries
• Work in your local community and make a difference to the lives of our residents
• Career pathways, education and training opportunities
• Benefits, including salary packaging

Make a positive difference in your community – apply now!

For more information please contact the Recruitment Team at ***********@unitingagewell.org.

Only shortlisted candidates will be contacted. We look forward to hearing from you!