Registration Monitoring Support Officer

The Market Operations Branch oversees the registration function ensuring provider obligations are understood. They consult with stakeholder and use and analyse intelligence, risk, data and other information to make decisions. They lead interagency engagement for market entry and worker screening operations. The branch has three key teams:

1. Provider registration 
2. Audit and Monitoring 
3. Market Coordination

The Registration Monitoring program is a critical part of the registration process and provides valuable information to inform registration decisions. It also includes managing compliance monitoring programs for the provider registration cycle.
The successful candidate will:

1. Support skill and knowledge development through learning opportunities for legislative frameworks and policy requirements.
2. Follow direction to perform and achieve complex monitoring work requiring a thorough knowledge of and compliance with legislative frameworks and policy requirements.
3. Support the coordination and drafting of complex correspondence, briefs, reports and communications material to a high standard and within agreed timeframes.
4. Develop, implement and maintain monitoring related activities for market operations
5. Engage with relevant internal and external stakeholders.
6. Report on Registration Monitoring programs and support work processes, systems and guidance to ensure the rigour and consistency of monitoring programs.
7. Identify and escalate (as appropriate) risk and issues that impact delivery of programs
8. Other duties as required.

Our ideal candidate will have a positive contemporary attitude to people with disability and have the following capabilities: 

1. Excellent written and oral communication skills.
2. Organisational skills including the capacity to manage competing demands and to meet deadlines.
3. Strong strategic capability skills
4. Ability to handle complexity and conflicting priorities.
5. Ability to establish positive working relationships with team members and stakeholders

About the NDIS Quality and Safeguards Commission The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The Commission is the dedicated national regulator of NDIS service providers in Australia and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013. The NDIS Commission is a disability friendly organisation that offers interesting and challenging roles. People with a disability are encouraged to apply for jobs in the Commission.