Relationship Officer

About SCHF

Are you ready to join a team of unstoppable changemakers at one of Australia’s largest children’s charities and one of the largest children’s hospital foundations in the world? Sydney Children’s Hospitals Foundation is seeking people who think big, aim high and want to help bring about a groundbreaking new revolution in kids’ health. Working at SCHF goes beyond just being a job; it offers the opportunity to join a change-making and future-shaping team that is making incredible contributions and being part of something bigger. Following a year of exceptional fundraising achievements, we are experiencing growth.

Join us in our Movement of Many!

Our Vision is to foster a place where all children should have access to the best possible healthcare, whenever and wherever they need it. That’s why we’re on a mission to harness the power of philanthropy, bringing world-leading care to the front line and future of children’s health.

Here are a few things that we care about as a team at SCHF. Five simple Employee Value Proposition (EVP) values that guide our behaviour, inform our decisions, and help us do what we do, in a way that is authentically us.

• Care deeply
• Think big, aim high!
• Lift those around you
• Real meaning, actual change
• Be you

About the role

Aim:

The Relationship Officer - Major Gifts is responsible for the acquisition and management of a portfolio of major donors with capacity to donate funds more than $10K. This role is a key part of the team responsible for acquiring and managing donors with the capacity to give from $10K to $10m per annum.

Focused on income generation, donor engagement and helping our partners receive a suitable and consistent level of recognition, this role works across the Foundation’s locations. It is also expected this role will be promoting opportunities to new and existing major donors to support the Sydney Children’s Hospital Network (SCHN) more broadly.

A member of the Philanthropy team, the Relationship Officer Major Gifts identifies and implements a series of activities through whatever channels are deemed best to identify funding opportunities and deliver income targets set out in the Fundraising Strategic Plan. This includes working closely with others in the Engagement and Philanthropy teams to deliver donor stewardship activities that reinforce engagement and provide acquisition opportunities and/or donor recognition.

The position is responsible for ensuring donors are given the opportunity to have a stronger relationship with the Foundation and are engaged, thanked, and acknowledged appropriately. It is also expected this role will be promoting opportunities to new and existing major donors to support the Sydney Children’s Hospital Network (SCHN) more broadly.

Key Relationships:

Senior managers and colleagues in the Fundraising, Marketing & Communications, Engagement team and Sydney Children’s Hospital Foundation (SCHF) staff. SCHN Public Relations & Communications, SCHN Clinicians, researchers and operational staff, patients of SCHN and their family members, donors and prospective donors.

Key Responsibilities:

Fundraising

• Develop and maintain topic expertise in your area of donor responsibility.
• Work with stakeholders to identify and prioritise areas of funding need.
• Manages a portfolio of approximately 100-125 donor prospects. Develops and implements qualification, cultivation, solicitation, and stewardship strategies for assigned prospect pool.
• Conducts at least 10 substantive contacts per month (e.g. significant moves that advance a relationship with the Foundation such as in-person or virtual visits).
• Match funding opportunities to donor interests to maximise donation potential. This will include working closely with staff of the Sydney Children’s Hospital Network (SCHN), and others in the Engagement and Philanthropy teams to ensure donor engagements are maximised.
• Communicate confidently, respectfully and sensitively with internal and external stakeholders at all levels, including senior management, high-capacity donors, patients and their family members, other staff and Patrons/Ambassadors/celebrities.
• Ensure each donor has a personalised and strong relationship with the Relationship Officer that is built on mutual respect and sensitivity to the donor’s needs and interests.
• Build relationships with clinicians and researchers to maximise donor engagement and help build donor referrals to SCHF.
• Ensure donors are given the opportunity to have a deeper relationship with the Foundation, are regularly stewarded through engagement activities, and receive feedback and acknowledgement appropriate to their needs and interests, which provides value for their engagement.
• Provide accurate and timely reporting of donor receipts and funds application to ensure funds are used in accordance with donor wishes, transparency and Foundation reporting requirements are met.
• Work with major gifts coordinator to develop the Mid-Level Donor program, building this support segment and ensuring there is a donor journey mapped with a stewardship plan that maximises engagement and strengthens the connection to SCHF and the entities we support.
• Monitor, manage and evaluate all major gifts project outcomes providing regular, accurate and clear feedback to the donor.
• Promote opportunities to existing donors to support the Sydney Children’s Hospital Network (SCHN) more broadly.

Business Planning and Administration

• Use initiative and sensitivity to solve problems/issues, identifying when to delegate or escalate.
• Represent the Foundation at functions and events as required.
• Update CRM database in line with Foundation requirements.
• Ensure all activities undertaken are approved and meet ethics and brand guidelines.

Teamwork

• Consistently demonstrate, role model, promote and build a proactive culture of collaboration, improvement, and growth, encouraging innovation, creativity, and excellence.
• Work effectively with and support others to achieve KPIs.
• Actively role model and reinforce the values of the Foundation.

Requirements and Qualifications:

• Demonstrated high level application of fundraising principles, techniques, and strategies, in a similar role in fundraising, sales or marketing, including a proven history of securing new business.
• Closing philanthropic gifts (over $10K) would be viewed as highly desirable.
• Proven ability to plan, develop, deliver, and monitor large projects with evidenced success in achieving agreed outcomes and timelines while maintaining healthy relationships.
• Demonstrated highly developed interpersonal skills including the ability to negotiate, be persuasive and develop trust, and manage a variety of internal and external stakeholders across all levels and from varying backgrounds.
• Proven high level oral and written communication skills, including the ability to write high quality cases for support/proposals and make engaging presentations.
• Proven client focused approach, with the ability to identify and respond to the individual needs and interests of major donors ensuring value for engagement.
• High level computer skills in the Microsoft Office suite (particularly in Word, Excel, and Outlook) and previous experience using CRM databases.
• Demonstrated ability to work effectively as part of a team and to collaborate across teams to achieve enhanced outcomes.
• Demonstrated high standard of integrity, ethics, judgement, and confidentiality.
• Ability to take initiative, work independently, and manage multiple projects.
• Salesforce experience desirable.

Our Proposal to You:

We are pleased to offer a competitive salary of up to $94,500 to $115,500 plus super for this position. We believe in recognising and rewarding the valuable contributions of our team members.

• At SCHF, we are all about that flex with a choice of 3 office locations (CBD, Randwick, and Westmead), remote working, and flexible working hours.
• SCHF has a host of amazing leave benefits including 2 weeks of compassionate leave, public holiday swaps and 26 weeks parental leave (primary and secondary carers).
• There’s a chance to be a real-life digital nomad, working from a different location, including overseas, for up to 3 months.
• Each career journey is unique. With our Learning Program benefits you can access 5 learning leave days to attend trainings, $1,500 learning dollars per financial year to support your learning goal and access to our Online Learning Library to enrol in online courses.
• To support you in your wellness journey, our Wellness Program includes a range of benefits to fit diverse needs like access to $500 wellness dollars per financial year to spend on a wellness initiative that suits your needs or Fitness Passport to have access to a multitude of facilities to workout.
• We focus on mental health support with free training and tools, as well as relief and support resources.
• Along with competitive salaries, enjoy salary packing with charity-sector tax exemptions, allowing you to enjoy more take-home pay.
• SCHF will provide 2% additional superannuation to help take care of your future.

At SCHF, you’ll have a richer, more meaningful job with the chance to create change at scale, knowing that what you do every day improves the lives of sick kids and shapes the front line and the future of kids’ health.

Acknowledgement of First Nations people

Sydney Children’s Hospitals Foundation acknowledges Aboriginal and Torres Strait Islander people and recognises their continuous connection to country, community, and culture. We are committed to helping to close the gap to achieve equality in health and life expectancy for Aboriginal and Torres Strait Islander peoples. As such, if you require any adjustments to submit your application, please get in touch with us at *******@schf.org.au