Relief Customer Service Officer (Pool)

Joondalup, Butler, Mirrabooka, City West, Midland, Cannington, Kelmscott, Success, Rockingham & Mandurah
Position Number: Pool Ref eF 1900
Salary: Level 2, $70,432-$75,516 p.a PS CSA A 2023 (shift work and penalty rates may apply)
Work Type: Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Closing Date: 2024-03-20 3:00 PM
Attachments: -
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The future of transport?
Be part of it
Working for the Department of Transport (DoT) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.
At the Department of Transport, we foster collaboration, promote well-being, embrace adaptability, and support accountability to deliver exceptional services.
Collaboration | Wellbeing | Adaptability | Accountability
There has never been a more exciting time to join our team and be part of the future of transport!
The Opportunity
We are looking for passionate Customer Service professionals with a can-do attitude to launch their career via its comprehensive training program delivering front line Customer Services in Western Australia.
In this important face to face role, you will be responsible for assisting customers and resolving their enquiries, with a strong focus on delivering exemplary Customer Service utilising range of computer-based resources and programs. Your ability to build rapport with customers and work quickly and efficiently will be the key to unlocking success in this role.
Currently there are multiple 6-month fixed term full time opportunities available for immediate filling, with the possibility of extension and or permanency.
People seeking part-time employment are also encouraged to apply.
Locations Available:
We have a number of Customer Service Officer vacancies available in the following regions:
GREATER NORTH Region: Butler & Joondalup
NORTH Region: Mirrabooka, Midland & City West
GREATER SOUTH Region: Mandurah & Rockingham
SOUTH Region: Cannington, Kelmscott & Success
We are looking for candidates available to work Full-Time on rotating shifts, 7 days a week, between 7am to 6pm.
The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Emma Warren, Centre Manager on (08) 9216 8401.
About you

• Exemplify personal integrity and self-awareness
• A genuine love for helping people and solving complex problems
• An ability to work efficiently in a fast paced, dynamic Customer Service environment
• Good verbal and written communication skills
• An ability to uncover hidden information by asking questions
• Confidence using computers and an ability to grasp new technology quickly
• A positive, team-focused attitude and willingness to contribute to team goals

As part of our team, you will enjoy

• A competitive salary, and 11% employer contributed superannuation and salary sacrifice options
• Friendly work environment with a vibrant team culture
• Work for an innovative Government agency
• Comprehensive training provided
• Ability to work at a range of locations across the Metropolitan Area
• Not just a job, but an opportunity to develop your career across other areas of transport
• A varied and exciting role where you will handle a wide range of customer enquiries
• Training to set you up for success! Training may be on the job, computer or classroom based
• Contemporary office facilities and on-going modernisation of our licencing locations including the introduction of leading-edge technology
• Support from your manager and team, we have a strong team culture and help each other achieve our Customer Service goals

Our commitment to a diverse and inclusive workplace
The Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at or (08) 6551 6888.
Application Process
Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only.
We require you to submit:

• Submit a current and comprehensive CV that clearly outlines the skills and experience you have gained in relation to the job description.
• At least two (2) employment references and one must be a previous manager/supervisor from your current or last employment.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888.
The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.
Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.
What is a recruitment pool?
This is a pool recruitment process; we use recruitment pools to build a bank of talent who we feel might be suited to future opportunities within the Department of Transport. You may join us on a full-time, part-time, fixed term or permanent basis however an appointment is not guaranteed.
This pool process can be used to fill other part time and full-time positions that may arise over the next twelve months.
The recruitment pool will remain open for a period of twelve (12) months from the date of first appointment.