AddressHi! And thanks for stopping by!
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
Our Team
You’ll be working in an Analytics team within our Customer Support department, combining commercial acumen, technical data skills, and communication skills to turn complex, varied data into intuitive and informative insights that enable proactive and timely data driven decision making.
To be successful in this role, you'll be driven, self-motivated, resourceful, naturally curious analyst who uses a creative mind-set to solve problems. You enjoy using your data and analytical skills to develop deep insights and motivate change.
What you'll be focused on...
- Drive operational and customer experience analytics initiatives including the development of new reporting solutions and enhancement of current analysis and reporting
- Deliver strategic insights and analysis that drive business decisions and process improvements
- Use BI tools and SQL to automate and enhance operational performance reporting
- Develop and maintain documentation and bridges that clarify differences between data sources and reports
- Enable leaders by providing high quality operational performance data, reporting, analyses and Insights
- Develop, analyse and summarise multiple sources of data in a relevant and meaningful manner
- Use analytical reasoning and data modelling to identify problems and develop recommendations that address business needs
What we'd love to see from you...
- Experience with analysing and transforming multi-channel data into meaningful insights and prediction
- Strong data analysing skills and understanding of customer metrics
- Advanced experience using Business Intelligence tools. Power BI preferred
- Proven experience and ability in producing data visualisation, analysis and dashboards
- Advanced Excel skills
- Experience with cloud-based data solutions eg. Snowflake is desirable
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.
🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!
