AddressAbout us
Tridon Australia specialises in the manufacture and distribution of products to the industrial, automotive hardware and export markets. It is a 100% Australian owned and managed company. Tridon prides itself on quality, Customer Service, technical support and product range whilst maintaining global standards in quality management, environmental awareness and safety. Due to our continued expansion we have the need for an additional Customer Service team member to join our friendly supportive Call centre.
Qualifications & experience
- Training from a college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to converse with customers in order to understand and accurately address customer needs while maintaining a professional manner.
- Certificates of course completion in phone skills, word processing, and typing is advantageous.
Tasks & responsibilities
- Answer customer telephone calls and address customer requests.
- Enter accurately and process orders received over the phone, sent by email or received by other electronic means into computer system.
- Contact the customer to clarify any questions that may relate to the customer’s order.
- Prepare order responses for EDI generated orders in the appropriate computer application.
- Resolve customer enquiries.
- Resolve customer technical questions using provide product details or refer call to the product management team.
Benefits
- Supportive team environment.
- Street parking available
- Central location
