Address- $34.01 p/h + super
- 6 Month Contract (likely extension)
- Newcastle Office Location
A large NSW government organisation is looking for Call Centre Operators to work within a great team environment. This is located in Newcastle on a 6 month contract. You will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.
This is a Part Time opportunity and would be looking for candidates to work 25 hours per week, 5 hours a day, Monday to Friday. This role is fulltime in the office based in Newcastle CBD.
About the Role
- Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases • Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis
- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Strong technical experience
- 5th largest supplier to the NSW Government
- Get paid weekly
- Rated 4.9/5 on Google Reviews with over 1,100 5* reviews for candidate feedback this year
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
