Resolution Support Business Partner

Are you looking for a values-based, emergency service organisation that puts the community at the centre of everything we do?
We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.
With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.
Want to read more about the Country Fire Authority (CFA) click here.
About the Role
Do you have a proven track record in developing effective solutions aligned with business requirements and managing risks? Do you bring hands-on experience in coaching and supporting individuals through conflict and interpersonal challenges? If so, this role could be your next career advancement.
This is an exciting opportunity to join CFA and secure one of these 3x Resolution Support Partner (RSP) vacancies. Your days will see you collaborate with specialists to address complex people-related issues, fostering early intervention and effective resolution.
The role involves assessing complaints, forming preliminary views, and overseeing fair investigations, assuming the Case Manager role for formal matters. The RSP also facilitates local resolution by coaching parties, exploring issues, and seeking agreed outcomes.
With a strong governance presence, the role ensures compliance with policies, legislative requirements, and champions CFA's behavioural standards. As part of the People Experience team, the RSP partners with stakeholders, contributing to program facilitation and developing tailored People Plans for a safe and inclusive environment.
About You
The ideal candidate for this role must hold a tertiary qualification in a relevant discipline like HR management or industrial/employee relations. Several years of experience in Human Resources within a complex services organization, including a background in internal consulting with sophisticated relationship management requirements, is essential.
Exceptional interpersonal and negotiation skills, coupled with a demonstrated ability to build and maintain relationships with key stakeholders both internally and externally, are crucial for success in this role. Demonstrated commitment to fostering an exceptional people experience for both employees and volunteers, underpinned by a mindset dedicated to customer service excellence.
Proven ability to work collaboratively and purposefully to drive breakthrough performance, manage multiple tasks simultaneously amidst changing priorities, and excellent communication skills for both written and oral formats and facilitating training/workshops in people and culture-related initiatives, are key aspect we are seeking.
If you find fulfillment in case management, collaborating with investigators on formal matters, and driving the resolution of workplace complaints and grievances, should you consider applying for one of these unique opportunities.
Why choose CFA
* Meaningful Purpose: Your contribution truly makes a difference
* Work-Life Balance: Paid parental leave, generous leave provisions
* Growth Opportunities: Learning and development
* Flexibility: Hybrid work options with flexible work arrangements
* Discounts: Emergency Memberlink discounts on various services
* Wellbeing Focus: Healthy for Life programs, flu vaccinations
* Member Assistance Program: Access support across 8 service pathways
Your Application
Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.
When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.
Pre-employment Checks
Offers of employment will only be made to candidates who:
* Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
Applications close: 11:59pm 28 January 2024
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.au
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au