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Form of work
SalaryBay Village Dunsborough is a 44 room Resort comprised of chalets, villas and apartment rooms, set across a 1 hectare site and situated directly opposite a pristine beach and the town centre, in the heart of WA's premier arts, wine, and tourism region.
An opportunity has arisen for an experienced Management Couple to join the team, directly supporting the business owner. A 2 bed x 2 bath apartment is provided onsite with this role.
To be considered for this role, you will be professional managers with 3+ years of Strata Resort Management and Trust Account experience managing a property with 40+ rooms across all aspects of hotel operations including guest services, housekeeping, property and grounds maintenance and administration.
You will be responsible for the day to day management of short stay operations, upkeep and maintenance of the resort common areas, amenities, buildings, gardens and strata liaison.
The role requires 3+ years experience using RMS, Siteminder & Excel, managing housekeeping teams, property maintenance including buildings, swimming pools, reticulation and gardens; and the ability to perform minor property maintenance and cleaning as required.
Guests of the resort enjoy swimming, paddling, surfing, diving, snorkeling, fishing, golfing, mountain biking, hiking, kite surfing, whale watching, caving, wining and dining all within minutes of their door.
Structure
The Managers will be engaged as independent contractors, so must have their own Australian Business Number. Remuneration will be commensurate with experience and demonstrated competencies.
Inclusions
- 2 bedroom 2 bathroom furnished apartment onsite
- Utilities and linen
- Resort utility vehicle and trailer
- Gardening and Maintenance Tools and Equipment
Conditions
Pre-employment medical assessment and agreement to the company drug and alcohol policy, staff accommodation policy, confidentiality and conflicts of interest agreements are mandatory conditions of employment for all staff and contractors.
Roles
Each role is responsible for all aspects of the business 24/7. The Manager will be supported by the business owner, office, housekeeping, and grounds staff / contractors. The managers will have a record of honesty, integrity and diligence and hold a current National Police Clearance and Working with Children Check. Pre-employment medical assessment and agreement to the company drug and alcohol policy are mandatory conditions of employment for all staff and contractors.
Role 1 Duty Manager - including but not limited to:
- Maintain and execute reporting for the business owner and lot owners
- Online bookings and payments management
- Rates and bookings optimisation
- Trust accounting
- Front desk customer service, phone calls, emails, preparation for daily arrivals/departures, check ins
- Rostering, staff recruitment and training in accordance with industry best practices
- Managing cleaners, quality checking of guest accommodation and housekeeping standards
- Maintaining accurate records of staff and contractor hours and work performed and charging out replaced equipment, maintenance and detail cleaning to lot owners
- Maintaining linen and supplies ordering and physical restocking of guest and office consumables and replace equipment
- Support & Relief to Role 2 as required
- First Aid, CPR, White Card, current Driver’s License, National Police Clearance and clear criminal record required.
Role 2 Grounds & Maintenance Manager -
- Excellent computing, time management and administration skills required
- Understanding Body Corporate Management
- Maintain and execute reporting for the business owner, lot owners and strata company
- Plan and execute maintenance on behalf of the strata company and lot owners, ensuring safe work practices, time and resource allocation and record, and that all contractors and staff hold necessary tickets /qualifications to undertake proposed works
- Upkeep and improve the Resort common areas, facilities and guest accommodation by working with the Commercial Manager to carry out:
- Interior maintenance and minor repairs inside guest accommodation
- Exterior maintenance and minor repairs of buildings and common property, including repairs and re-staining/repainting of timbers and minor repairs to door, windows & screens
- Cleaning of pools, ponds, driveways, walkways and common areas including raking, leaf blowing, vacuuming and pressure washing
- Hedging, pruning, weeding, fertilising, watering and maintaining gardens, pot plants and lawns
- Service, repair and good safe working order of plant, vehicles, trailers, machinery, tools and equipment including swimming pool and plant, reticulation, pumps, gardening and maintenance tools
- Security of the property
- Check gas BBQs cleaned and BBQ bottles replaced as needed
- Rubbish removal and management, including driving and reversing trailer
- Single storey gutter cleaning and cleaning of building exteriors, carports and deck
- Ensuring common area lighting in good working condition and replacing globes
- Maintaining safe storage and organisation of consumables and equipment
- Support & Relief to Role 1 as required
- First Aid, CPR, White Card, Safe Pool Operations Qualification, current Driver’s License, National Police Clearance and clear criminal record required. Working at heights ticket and trade qualification desirable.
