Retail Assistant

Location: Westfield Doncaster & The Glen Shopping Center

Retail Assistants (Retail & Consumer Products)

Full time, Part Time & Casual positions available.

$25 – $28 per hour

Cosmic Cookware is a young and exciting cookware brand that makes home cooking a JOY with beloved kitchen products that Looks Good & Cooks Good. Elegant, effortless and non-toxic, Cosmic Cookware brings simplicity in cooking from your stove to serving at your table.  

We are searching for enthusiastic and self-motivated brand ambassadors to join us at our brand new Cosmic Cookware retail stores & pop up locations within Melbourne. This role will report directly to the Retail Area Manager. 

ABOUT THE ROLE

• To succeed in this role you will be motivated by driving sales and passionate about providing a memorable and ultimate shopping experience for our customers.
   
• Showcase great selling techniques and demonstrate premium customer service skills by providing a high level of service.
   
• Build ongoing relationships with our loyal customers & demonstrate our elegant products to enhance the shopping experience.
   
• Expand your knowledge of products and become cookware experts!
   
• Availability to work a variety of shifts during week, weekend and public holidays.
   

WHY JOIN US

• Rewarding salary 
• Great team environment and culture
• Excellent training and development opportunities 
• Attractive Sales incentives
• Generous Staff discounts
   

SKILLS AND QUALIFICATIONS

• 2+ years minimum experience in the retail industry.
• Ready to work in a busy and fast paced environment
• Understanding and passionate about premium customer service 
• Strong sales and communication skills 
• Professional and neatly presented, proactive and organized.
• Ability to multi-task and effectively manage time and have strong problem solving skills.
• Excellent rapport with customers & team members 
• Mandarin as a second language is a plus!
   

JOB DUTIES

• Drive sales & motivated to achieve sales targets.
   
• Perform store opening and closing procedures in accordance with the company’s standard operating procedures, including but not limited to clean and tidy storefronts, neat and tidy displayed products etc.
   
• Responsible for receiving, processing and safekeeping of inventory, in-store promotional merchandise or assets.
   
• Participate in weekly / monthly stock counts for the store to maintain accurate inventory levels.
   
• Process customers’ payments using Point of Sale (POS) system in store and ensure accurate recording of all sales transactions as well as safekeeping of all cash transactions if any.
   
• Stay up to date with product knowledge, launches and promotional campaigns.
   
• Manage customer feedback and help resolve customer complaints in a professional manner.
   
• Social media savvy and able to create & promote new store products & sales promotions.
   
• Maintain an in-depth knowledge of all products in store to provide appropriate advice and recommendations to match customers’ needs.
   
• Actively inform customers of any in store promotions to encourage and/or increase purchases.
   
• Ensure high levels of customer satisfaction through excellent sales service.
   
• Maintain outstanding store condition and visual merchandising standards.
   
• Ensure proper care of products/goods, fixtures and fittings within the store as well as cleanliness and tidiness of store.
   
• Implement and uphold loss prevention measures to prevent theft and fraud.