Retention Consultant

About the company 

You can't be half-hearted when it comes to healthcare. From day one, Bupa has always been about providing easy access to the best possible care. Today this passion is reflected in everything we do.

It's the very foundation of our purpose of ‘helping people live longer, healthier, happier lives and making a better world’ and guiding us to deliver our global ambition ‘to be the world’s most customer-centric healthcare company’. And while we dedicate effort to these big things, we’ll continue to focus on the small things... the way we welcome every new person or customer, the buzz we bring to various places we work, the warmth we create in our Aged Care homes; and the way we strive to be extraordinary in the eyes of our customers, residents, and patients through every interaction.

Our culture is brought to life by people like you, every day, in everything we do. It's your passion and commitment that will enable us to grow and make our future bright. Are you ready to be at the heart of it?

About the role:

• Hybrid / WFH Role for Melbourne based applicants
• Role will commence on the 13th August 2024
• Perm Full Time Role

The role of a Retention Advisor is to understand why customers are looking to leave Bupa and to retain them as a customer. Customers may be dropping their private health insurance all together or switching to another fund. We try to retain our members through having a detailed conversation where we connect and understand them and their families’ situation/needs, ultimately presenting a tailored solution.

You will be working fulltime equating to 38 hours per week Monday – Friday on a rotational roster between 8am-8pm AEST.

About you:

• You have a passion for helping people and are naturally empathetic. With your unique desire to help our customers you will ensure they are always satisfied.
• You’re quite resilient with ability to take one call after another
• You’ll be a team player who is punctual and happy to step in for your teammates when needed
• Have recent customer service experience in a related environment
• The ability to learn quickly and operate effectively in a disciplined virtual environment
• Mature attitude to your work with sensitivity to our customer’s confidential information
• A passion for Customer Service with experience in a related environment
• Have outstanding communication skills, both verbal and written
• Be tech savvy with the ability to work across multiple IT platforms and screens effortlessly
• Already have or the ability to obtain NBN internet that has bandwidth of 50mbps or greater

Why work at Bupa?

We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures. We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We have a brand new employee program which focuses all aspects of health – from mental and physical, to financial, social and environmental wellbeing. Just one of the amazing benefits this program has to offer our Contact Centre employee’s is a subsided Health insurance package! Our employees can also access wide range of benefits: from our own products (incl. health insurance) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We offer an additional annual leave day for you to focus on your wellbeing, as well as an additional volunteer day each you for you to give back to your community

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage.  We encourage people from all backgrounds to apply.