Address
Form of workAre you a passionate and customer service driven Village Manager who is eager to work for an organisation that prides itself on COMPASSION, INTEGRITY, and RESPECT?
We’re on the lookout for an enthusiastic and diligent full-time Retirement Village Manager who enjoys variety in each day, to manage the day-to-day operations for our busy village in Dianella.
This role would be a fantastic opportunity for an experienced Retirement Village Manager who is committed to delivering superior customer service that encourages the residents of the village to experience optimal independence and quality of life.
About Us
MASONIC Care WA is one of the leading not-for-profit aged, seniors care and housing providers in Western Australia, offering a wide range of Social Housing, Retirement Living and Residential Aged Care services. MCWA is committed to the delivery of a superior standard of care and services that encourages each individual to experience optimal independence and quality of life.
The Role
This is an exciting opportunity for a Retirement Village Manager to join us at our Ashlar Glen Village in Dianella, managing the day-to-day operations of this Rental, Short Term and Lease for Life village, where no two days are the same.
We require a dedicated and reliable person to join our supportive team. Reporting to the Manager Retirement Living, this is a hands-on position responsible for:
- Providing friendly and efficient customer service to village residents, promptly addressing any issues or complaints
- Ensuring the health, safety and wellbeing of residents
- Contributing to the financial performance of the villages, including budgeting and reporting
- Developing and implementing strategies to enhance resident satisfaction and engagement
- Building strong relationships with residents, their families, and the local community
- Ensuring compliance with relevant regulations and standards
This position requires a self-motivated individual capable of managing their workload efficiently to meet the needs of Masonic Care WA.
Key Requirements
- Previous experience in the Retirement Living Industry / Community Service / Property Management / Aged Care or related field is desirable
- Excellent interpersonal and communication skills, with the ability to build relationships and resolve conflicts
- An understanding of regulatory and compliance requirements consistent with the Retirement Villages Act
- Demonstrated experience across preparation, management and control of village budgets and financials
- Strong administration skills and attention to detail, with the ability to work autonomously
- Familiar with Microsoft Office and proficient computer skills
Why Join Us?
At Masonic Care WA, you're not just taking on a job; you're becoming part of a team that supports and values your contribution. We offer opportunities for personal and professional development to the right candidate, ensuring that your journey with us is not just a job, but a pathway to a fulfilling career.
How to apply?
If you are passionate about the delivery of high quality service, and committed to supporting older West Australians please click the ‘Apply Now’ button to lodge your application on line.
Candidates should only apply if they are eligible to work in Australia
For further information about the role, please contact Diana on (08) 9309 0***.
Shortlisting and interviews will be conducted as applications are received.
