Revenue Recovery Officer

$68,005 per annum + super + benefits
Permanent Full-Time
Revenue Services, Financial Services
Bundaberg Region
About Us
Are you ready to join our team and build Australia's best regional community?
Here at Bundaberg Regional Council, our vision is bold but simple, to build Australia’s best regional community. In order to achieve this, we’ve created a culture that’s centered on our core values. To be a Council that is customer-focused, respectful and prides itself on teamwork, diversity, sustainability, and innovation.
Uniquely positioned north of Brisbane in Queensland, Australia, the Bundaberg Region is one of Australia’s fastest-growing regional cities and the gateway to the Southern Great Barrier Reef. The Bundaberg Region boasts the most equitable climate in Australia and rates fifth in the world alongside Hawaii. Noted for its environmental excellence, pristine waterways, and proximity to the Great Barrier Reef, the Bundaberg Region showcases everything that nature’s palette can create.
About The Opportunity
We're looking for a proactive Revenue Recovery Officer to join our Revenue Team. In this dynamic role, you'll assist the senior revenue team in recovering overdue rates and charges. You will implement rate payment commitments, manage non-compliant payments, collaborate with Debt Recovery Specialists, and ensure efficient processing of receipts. You'll also provide exceptional customer service, assist in data management projects, and support general administrative tasks. If you're ready to contribute to a fast-paced environment and make a real impact, apply now to be a valuable part of our dedicated team!
About You
Mandatory:

• Proven experience in Accounts Receivable, Credit Control, or Debt Recovery
• Demonstrated experience in a comparable role within a high-volume setting
• Demonstrated time management and organizational skills, capable of meeting deadlines and adhering to defined workflows and procedures
• Proficient in operating computer systems and databases, including document management systems, workflow management systems, and the MS Office Suite
• Demonstrated client-focused approach, building relationships with internal and external customers while delivering confidential, high-quality administrative support
• Outstanding communication skills (both verbal and written) with a strong emphasis on providing quality customer service
• Ability to handle inquiries tactfully and effectively, resolving or referring issues, and exercising judgment and initiative in situations where procedures are not clearly defined

Desired:

• Certificate III or higher qualification in business administration, finance or other relevant field
• Proven familiarity with and experience in Council rating activities

What we offer

• An attractive remuneration package with options for salary sacrifice and 17.5% leave loading
• Regular rostered days off
• Opportunities for professional development training and study assistance to enhance your career progression
• Work within a culture that promotes a healthy work-life balance and a friendly and supportive team
• An all-inclusive and diverse workplace culture where everyone feels valued

The Selection Process
We celebrate our community's rich diversity and are committed to attracting and employing people that represent the community that we serve. We recognise and appreciate the diversity of our employees and are committed to creating an inclusive and safe working environment where all employees are valued, respected and supported to achieve their potential. We are passionate about providing equal employment opportunities and encourage people of all backgrounds to apply.
The preferred candidate will be required to undergo a National Police Check.
How to Apply
To apply or find out more about the or our and our visit our webpage.
Closing Date: Monday, 8 January 2024, 11.30 pm AEST
Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on Monday, 8 January 2024 whichever is sooner.
Thank you for your interest in this position. We look forward to receiving your application.