Job Description:Join us on the journey.We currently have an opportunity for a Risk and
Compliance Manager to join our team. The Performance, Risk, and Quality Manager is responsible for risk, compliance, and quality management to ensure contract performance is managed and that work activities are conducted in accordance with the Policy and Procedures Manual, the Operator's standards and relevant guidelines and policies.
Responsibilities:What you'll doThe role has a broad remit, with key responsibilities outlined below:
- Development, implementation, and ongoing review of the Quality Assurance Plan, including the formulation of a structured quality audit regime.
- Proactively drive preventative measures and continuous improvement.
- Maintain continuing awareness of outcomes of quality and efficiency improvement activities by attending client and/or department meetings and/or referring to quality improvement reports and minutes.
- Manage the data provision within the contract to assist with reporting and decision making.
- Manage Operating Term Documentation for the contract including the annual review process.
- Actively seeking ways to improve work efficiency and identify areas where opportunities for business improvements can be realised
Qualifications:What you'll bring- At least five years' experience in managing performance and compliance in a complex facility management contract, preferably within a healthcare or PPP environment.
- Analysis, managing data, and risk and quality management.
- Demonstrated analytical and project experience within a collaborative working environment, monitoring the required outcomes against a performance based.
- Analysing improvement opportunities and developing sound, commercially based business cases.
- Developing and managing risk interventions.
About Us: At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.About the Team: Social Infrastructure & Citizen Services delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. The communities we serve are at the heart of our operations. Be it through facilities management of critical public assets, precinct upgrades, new energy solutions or professional and technical advisory. We run places of healthcare and education, custodial facilities, we manage customer data centres and critical systems, we take asset management risk over 25 years through our portfolio of Public Private Partnership (PPP) contracts, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces.
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