AddressRiver Cruise Consultant: Sell a beautiful product and work with a great team!
This is a stellar role for a reservations superstar.
Following the amazing support from the trade since we opened in Australia just a few months ago, our team is already growing.
We’re searching for our next experienced reservations consultant to deliver the highest level of customer service to travel trade and direct clients.
You’ll be selling a beautiful product and experience, plus you’ll be part of a supportive, fun and passionate team. We love what we do, and we need you to as well!
About AmaWaterways
After over two decades, family-owned and operated AmaWaterways continues to offer unparalleled River Cruise experiences on some of the world’s most stunning rivers in Europe, Asia, Africa and South America.
AmaWaterways guests enjoy the highest-quality, locally sourced food and wine; elegantly appointed ships with staterooms offering maximum views to enjoy the ever-changing countryside; and a crew who goes above and beyond, treating every guest like they are part of our family.
As we look ahead to the future, we are more committed than ever to offering innovative and sustainable ways for our guests to experience the rich culture and history found along the banks of the world’s most iconic rivers.
About the role of River Cruise Consultant – AU/NZ
The River Cruise Consultant – AU/NZ is responsible for inbound and outbound sales calls to the travel trade and direct consumers. They are responsible for delivering a high level of customer service to exceed all travel trade and direct customer expectations wherever possible.
Your day will vary, but will include a combination of the following:
- Handling incoming reservations calls by answering enquiries, and upselling stateroom categories and different cruise options, regions and durations.
- Creating and managing flights to match the guest’s itinerary.
- Creating and managing group and charter reservations.
- Conducting targeted sales phone calls to the travel trade to promote AmaWaterways products and services and hold online training webinars where possible.
- Following up on all requests and complaints.
- Representing AmaWaterways at travel partner and consumer events where necessary.
- Maintaining a high level of product and service knowledge.
Perks of the Role
AmaWaterways is committed to creating a rewarding working environment for its people. In this role, you’ll benefit from:
- A competitive salary and commission structure.
- Flexible hybrid office/home arrangements.
- An extra day of leave on your birthday.
- A 7-night River Cruise for you and a companion each year, plus air credit.
- Generous family and friends rates.
About You
Our next River Cruise Consultant will have:
- 5 years’ experience working with the travel trade and direct customers, or other relevant experience.
- A strong understanding of the travel industry.
- An exceptional phone manner and an unwavering approach to the highest customer service standards.
- Exceptional presentation, written and verbal communication skills.
- Ability to build, develop and nurture strong stakeholder relationships.
- Relevant computer skills including: reservations and phone software; and the Microsoft Office Suite.
- Diploma in Business or another related field, or other tertiary qualification.
At AmaWaterways, our values drive how we work and why we achieve so much together. If this sounds like the role for you, send your resume and cover letter to Ian Lyne at ***********@amawaterways.com and tell us what would make you the best fit for this role.
