Rostering And Administration Officer

• Flexibility to work from home
• Make a difference is someone's life today!
• Opportunity to be apart of a caring, dynamic and progressive organisation

The mission of Good Shepherd Support Services is to enhance the quality of life for individuals with disabilities by creating improved living standards for our participants through empathy and compassion. Throughout our NDIS support work and mentoring services, we strive to provide a safe place that will significantly enhance the lives of each participant that we are privileged to support.

Job Summary:

The Rostering and Administration Officer is responsible for the efficient management of staff scheduling and providing comprehensive administrative support across the organization. This role requires a high level of organisational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Applicants that have the following desirable traits will be strong contenders:

• Qualification/degree in relevant area desirable
• Minimum two years’ experience in a health/disability administration role
• Effective time management and prioritisation skills
• Strong organisational skills, high attention to detail, and good problem-solving abilities
• Experience working as an Admin officer
• Proficiency in Microsoft Office and relevant NDIS software applications such as, Care Master AND Shift Care.

Candidates with experience in NDIS will be highly sought after. 

To become part of the team here at Good Shepherd Support Services we are looking for people who:

• Are enthusiastic about wanting to help others
• Have a caring and empathetic nature
• Enjoy working in a small team environment as well as independently if required.
• Have good communication and interpersonal skills.
• Have a strong sense of accountability and confidentiality.

So, who is Good Shepherd Support Services?

Inspired by a deeply personal connection, our mission is to provide quality support work and mentoring services’, where everyone feels included, supported and empowered. Our dedication to help other's is what brought Good Shepherd founders to branch off from their previous roles and come together to create a service where we vow to support both customers and staff to feel safe and secure.  

Our success starts with YOU.

If you are passionate about working in a caring organisation and supporting people with disabilities to be active, inclusive participants in their communities and would like to work in a role that can further strengthen our team, we would love to hear from you.

Key Responsibilities:

Rostering Coordinator Aspect:

Develop and Manage Rosters:

• Create, maintain, and update rosters for all employees, ensuring optimal staffing levels to meet organisational needs using Care Master.
• Utilise rostering software to forecast and track staffing requirements.
• Coordinate with department heads to understand staffing needs, including shifts, leave, and special events.

Communication:

• Serve as the primary point of contact for all roster-related queries from staff.
• Notify employees of their scheduled shifts in a timely manner and manage any scheduling conflicts that arise.
• Handle leave requests and ensure there are adequate staff to cover absences.

Reporting and Compliance:

• Monitor hours worked by staff to ensure compliance with labor laws and organisational policies.
• Prepare reports on staffing levels, overtime, and leave balances for management review.

Administration Officer Aspect:

Administrative Support:

• Perform a variety of administrative tasks including document preparation, data entry, and maintaining filing systems.
• Manage correspondence, including emails, phone calls, and mail, ensuring timely and accurate responses.

Meeting Coordination:

• Arrange meetings, including scheduling, sending reminders, and organising necessary materials.
• Take minutes during meetings and distribute them afterwards.

Project Support:

• Assist in the planning and execution of projects, ensuring administrative tasks are completed within deadlines.
• Coordinate with external vendors and service providers as needed.

Key Responsibilities

• Deliver an exceptional experience to our clients, external partners and staff in answering all enquires via phone/email
• Provide administrative support to assist with NDIS intake, on boarding, billing processes, data management, ongoing administration for NDIS participants and compliance of the service level agreement processes
• Assist in calendar management and appointment scheduling
• Communicate with Internal/external stakeholders such as local area coordinators, support coordinators, and service providers
• Maintain electronic and hard copy filing systems