AddressGold and Ceramics (part of Modern Dental Pacific) has been serving the Australian dental industry for over 60 years creating bespoke, high quality dental restorations. We have built a reputation on delivering premium products and services to our customers and their patients, working collaboratively together to create the best possible and authentic dental restorations.
“Better, together” aligns with our purpose of providing exceptional quality in every experience we deliver and every product we craft, to our customers, their patients and our people. Our values that keep our purpose front and center in everything we do are:
- Forward thinking
- Committed
- Human
- Empowered
Why come work for us!
- Gold & Ceramics is part of the Modern Dental Pacific group which is one of the largest Dental Laboratory Networks across Australia and New Zealand.
- Friendly and collaborative work culture - we like to have fun and celebrate the wins!
- MDP Rewards You is our recognition program that is tailored to reward and recognise our people through quarterly employee awards, service awards and on the spot recognition.
- MDP Benefits You is our employee benefit program that gives you access to many benefits such as paid parental leave, health and wellbeing and extra perks such as rewards and discounts.
- Our continuous learning mindset will give you access to a range of development activities that will present opportunities for you to develop your skills and work towards your career goals.
Enough about us, more about the role!
We are seeking a highly organized, dependable, and friendly Office Coordinator to join our tight-knit team at our Fortitude Valley lab. This is a full-time position, though we are open to part-time hours for the ideal candidate. The Office Coordinator should have a basic knowledge of dental terminology or a strong willingness to learn. This role is vital for maintaining the seamless daily operations of our dental laboratory through outstanding administrative support and customer service. While each day is unique, a typical day might involve:
- Assisting in making sure that all cases are safely processed and distributed from receipt to dispatch and in accordance with guaranteed turnaround times, quality control measures, and company policies and requirements.
- Providing high quality customer service in answering all incoming calls, emails, queries, appointment setting etc.
- Prioritising cases based on urgency and customer requests, escalating to the Operations Manager where required.
- Ensuring timely delivery and pickup of local cases and coordinating with delivery service providers for all other case pickups and drop-offs.
- Assisting with administrative tasks like invoicing, raising orders, data entry, filing, and scanning documents.
- Managing inventory by ordering supplies and maintaining stock levels.
- Providing ad hoc support to the Operations Manager and Laboratory Manager as and when required.
Sounds like a role you can sink your teeth into?
If we are ticking all your boxes, just hit “apply” via the link below. We will be in touch with shortlisted candidates.
Our recruitment process
At Modern Dental Pacific, we are committed to fostering an inclusive, accessible environment, where all team members and customers feel valued, respected, and supported. We are an equal opportunity employer where we welcome and encourage applications from people regardless of age, disability, race, sex, intersex status, gender identity, sexual orientation and breastfeeding status.
