About the roleWe are seeking a dynamic and dedicated individual to join our team as a Customer Service and Administrative Support Specialist. This role is pivotal in delivering outstanding service to both internal and external stakeholders and in providing comprehensive administrative support across the region.
Key responsibilities for this role include:- Cultivating new revenue streams and managing existing accounts for our monthly parking services.
- Meeting and exceeding financial targets for each car park location.
- Ensuring the seamless operation of all administrative functions to enhance the efficiency and effectiveness of the division.
- Delivering exceptional customer service and executing daily administrative duties.
The ideal candidate will possess:- A strong commitment to delivering premier customer service.
- Excellent personal presentation and meticulous attention to detail.
- The capability to thrive in a fast-paced environment, with proficient skills in prioritization and meeting strict deadlines.
Client DetailsAbout usThe Wilson Group is an industry leader providing diversified services including Health, Storage, Parking, Security and Technology Solutions. Our successful operations have expanded internationally, and this growth is underpinned by superior performance and the strength of our relationships.
DescriptionKey Duties include: * Daily Operations & Reporting:
- Manage day-to-day sales operations, handling customer inquiries, billing requests, and account administration.
- Drive revenue generation through efficient management of customer ticket purchases across all sites and departments.
- Support monthly invoicing, client reporting, and general administrative tasks within agreed timelines.
- Client Relationship Management:
- Act as the primary point of contact for assigned client accounts, fostering strong relationships, and understanding client needs.
- Proactively communicate with clients to provide updates and resolve issues promptly.
- Handle administrative tasks including contract management, billing, and invoicing with accuracy and completeness.
- Coordinate with internal teams to fulfil client requests and deliverables.
- Client Support and Assistance:
- Provide exceptional customer service, addressing account-related inquiries and troubleshooting issues.
- Conduct regular check-ins with clients to assess satisfaction and identify areas for improvement.
- Collaborate with Account Managers to develop and execute strategic account plans aligned with client goals and company objectives.
- Monitor account performance and identify opportunities for growth and optimization.
- Documentation and Reporting:
- Maintain accurate records of client interactions and activities using CRM software.
- Prepare regular reports on account status and performance metrics for internal review.
- Adhere to company values, policies, and health & safety regulations always.
- Participate in the annual performance review process and work towards achieving objectives.
- Comply with company policies, procedures, and legislative requirements.
- Fulfil any reasonable directives from your manager.
ProfileSkills and requirements- Demonstrated experience in administration and account management. Minimum of 2 years is preferable.
- Intermediate to advanced MS Office skills
- Demonstrable experience in delivering exceptional customer service and meeting clients' requirements
- Exceptional written communication and verbal presentation skills.
- Ability to deliver support and results as part of a team
- Proven ability to problem-solve & multi-task within the scope of the position
- Strong commitment to being solution-focused.
- Ability to interpret, follow and effectively communicate OH&S policies and procedures
- Ability to work in a team environment and foster close relationships with colleagues at all levels
- Ability to work under pressure whilst maintaining high standards of work
- Demonstrated aptitude for technical information
- Ability to learn in real-time and not rely solely upon direct instruction to manage own workload and outcomes
- Positivity and determination to see issues through to resolution
Job OfferThis is a Full-time position located in Sydney CBD the role offers a competitive salary, great company benefits, and the opportunity to build and develop a meaningful long-term career.
How to applyPlease click APPLY NOW! Or, if you would like to find out more about this exciting opportunity and have a confidential discussion, please email bradley.douglas@wilsongroupau.com or call Bradley Douglas on 0458 676 155 to organise a convenient time.
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